Senior Customer Onboarding Specialist, Cision

Salary not provided

Senior and Expert level

London

3 days a week in office ( Canary Wharf, London)

PR and marketing software

Job no longer available

PR and marketing software

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Job no longer available

Salary not provided

Senior and Expert level

London

3 days a week in office ( Canary Wharf, London)

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Job

Company

Role

Who you are

If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!
5+ years of experience in software onboarding or customer-facing roles
3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
Full business proficiency in English (a second European language is a plus)
The ability to take immediate ownership of complex onboarding projects
A strong understanding of social data analysis and social media management platforms
The ability to quickly adapt to new software and evolving business needs
A data-driven mindset, using insights to optimise onboarding success
Strong communication and relationship-building skills
Experience working in a deadline-driven, fast-paced environment
This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team

What the job involves

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions
We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite
We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform
In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite
Become a product expert, staying up to date on Brandwatch’s suite and industry trends
Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth
Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time
Proactively drive long-term product adoption, providing best practices and strategic recommendations
Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals
Represent Brandwatch in client-facing meetings, presentations, and industry events
Mentor and support junior team members, developing scalable processes and templates for success
Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions
Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team

Salary benchmarks

Our take

As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.

The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.

It is a global enterprise with a vast team, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In January 2025, Guy Abramo took over as CEO, having previously led legacy data management company GIS.