Senior CEG Communications Strategy Manager, ServiceNow
$162.6-284.6k
+ Variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$162.6-284.6k
+ Variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of experience in internal communications management, organizational change management, or related fields, preferably in enterprise software/SaaS or technology environments
- Proven ability to lead communications strategy and execution at scale, especially during organizational transformation
- Experience advising and working with senior executives in dynamic, matrixed environments
- Expertise in storytelling, stakeholder engagement, and driving measurable business impact
- Demonstrated ability to leverage AI and technology to improve communications effectiveness
- Strong business acumen, strategic mindset, and comfort with ambiguity and fast-paced change
- Experience leading matrixed teams and building trusting relationships across diverse audiences
What the job involves
- The Senior Manager, CEG Communications Strategy, will lead the strategy, structure, and execution of internalprogrammatic communications across the CEG organization, supporting both transformation and business-as-usual (BAU) initiatives
- This leader will drive consistent messaging, communication cadence, and engagement for 2,300+ global employees, partnering closely with executive communications, chiefs of staff, project teams, and business leaders
- Develop and implement a cohesive internal communications strategy aligned with organizational priorities and transformation goals
- Advise senior executives on communications best practices and opportunities leveraging external data points to validate recommendations
- Drive alignment and engagement across global teams through integrated communication plans, channels, and events
- Establish structured approaches for cascading information and reinforcing strategic initiatives
- Oversee communication project workstreams, ensuring timely execution and stakeholder visibility of progress
- Use data and feedback to evaluate effectiveness, iterate messaging, and develop best practices
- Build and maintain strong relationships with executives, managers, and cross-functional teams
- Serve as a trusted advisor and change advocate, supporting stakeholders and employees through transformation and change initiatives
- Foster employee engagement and reinforce cultural values and the employee value proposition
- Manage internal communication channels (e.g., newsletters, forums, town halls, all-employee events) to ensure teams are providing regular updates in-line with the defined and agreed to communication plan
- Ensure messaging is cohesive, timely, and connected to company priorities across all channels
- Lead adoption of new technologies and tools for the communications function, including utilization of AI for communication creation and employee engagement
- Integrate AI-powered tools and insights to enhance communication workflows and decision-making
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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