Senior Automation Engineer, SoFi

• This role is ideal for someone who enjoys building, problem solving, working with modern automation and AI tools, and growing toward deeper technical leadership responsibilities
• 4+ years of experience in automation engineering, systems integration, or workflow development
• Experience with automation platforms such as Workato, Flow Designer, Zapier, or Moveworks
• Experience building workflows and integrations in ServiceNow and/or Atlassian
• Experience developing LLM-powered automations, conversational interfaces, or AI assistants
• Strong skills in REST APIs, JSON, webhooks, JavaScript, and Python
• Familiarity with identity systems (Okta, SCIM) and RBAC concepts
• Familiarity with cloud environments such as Google Cloud Platform (GCP) and Amazon Web Services (AWS)
• Ability to break down problems, collaborate cross-functionally, and deliver solutions with moderate guidance
• Strong communication skills and the ability to translate functional requirements into technical outputs

Desirable

• SoFi’s Corporate Applications team is building the next generation of automation and AI-driven workflows that power our internal operations
• As a Senior Automation Engineer, you will work hands-on to develop, test, and implement automation solutions that improve accuracy, streamline processes, and enhance the employee experience
• You’ll collaborate closely with the Staff Automation Engineer and technical stakeholders to build high-quality automations and intelligent agent workflows across systems like ServiceNow, Atlassian, Okta, Google Workspace, Slack, Zoom, knowledge management tools, and cloud environments such as GCP and AWS
• Build and maintain automation workflows across key enterprise platforms, including ServiceNow, Atlassian, Okta, Google Workspace, Slack, Zoom, knowledge management systems, and cloud environments (GCP, AWS, Azure)
• Implement Agentic AI and LLM-powered workflows using tools like Workato, Flow Designer, Zapier, Moveworks, and models such as ChatGPT or Gemini
• Build AI-driven chatbots or intelligent agents that automate tasks, support conversational workflows, and integrate with enterprise applications
• Develop integrations using REST APIs, JSON, webhooks, and scripting languages (JavaScript, Python)
• Follow established automation and AI standards for quality, security, and governance; provide improvements where appropriate
• Apply RBAC and least-privilege patterns in automation design
• Partner with IT, Security, GRC, Procurement, and business teams to understand requirements and deliver reliable, scalable solutions
• Troubleshoot, maintain, and optimize existing workflows to improve stability and performance
• Document designs, workflows, configurations, and operational procedures
• Participate in code reviews, technical discussions, and team-based learning to uplift engineering quality and consistency