Customer Success Manager, Gong
EMEA Enterprise
3 days a week in office
Revenue intelligence platform
Open for applications
Revenue intelligence platform
1001+ employees
Open for applications
3 days a week in office
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 7+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
- Strong ability to build relationships with C-level executives and key stakeholders
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with a focus on delivering measurable outcomes
- Experience of MEDDICC a plus
- Must be able to work from Dublin, Ireland with three days in the office
What the job involves
- As an Enterprise Customer Success Manager at Gong, you will be the primary advocate for our enterprise clients, driving retention, upsell opportunities, and multi-year renewals
- You will be responsible for building and maintaining strong relationships with key stakeholders, ensuring they realise the full value of Gong's platform
- Your core focus will be to understand client needs, increase adoption, and maximise engagement through strategic multi-threading across customer organisations
- Own overall customer relationships and increase engagement and adoption across your customer base, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy
- Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by leading renewal conversations and strategy
- Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio
- Build raving fans by delivering exceptional customer experiences
- Conduct regular customer reviews to align on goals and outcomes
- Multi-thread relationships across the organisation to ensure broad and deep engagement and adoption
- Be a trusted strategic advisor to senior revenue and revenue operations leaders, effectively uncovering and driving towards board-level business outcomes and strategically map those to Gong workflows
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company values
- Customer service
- Trust
- Diversity
- Innovation
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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