Technical Writer & Enablement Specialist, FISPAN
$63-68.5k
ERP banking platform
Be an early applicant
ERP banking platform
101-200 employees
Be an early applicant
$63-68.5k
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams
- Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting
- Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred)
- Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset
- Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups)
- Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment
- Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
- A Bachelor’s degree in English or Communications, Technology or related field
- Location: Ability to work from our downtown Vancouver office in the Guinness Tower
- Bonus Skills: Experience with AI technology or automation is a plus
What the job involves
- As a Technical Writer & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success
- Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation
- You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams
- Technical Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools
- Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation
- Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles
- Cross-Functional Technical Writing: Work closely with Engineering and Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences
- Enablement Content & Design: Develop and design visually compelling training materials, including interactive modules, product tours, and slide decks
- Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date
- Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation or training effectiveness
Our take
Small/medium-sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software used by their customers to run businesses. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the breakneck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets, and accelerated product development fuelled by 2025's Series B round of funding.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2025
$30m
SERIES B
Sep 2023
$2m
SERIES A
Total funding: $70m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company HQ
Coal Harbour, Vancouver, BC
Leadership
Clayton Weir
(Co-Founder)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Founder & CEO)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(Co-Founder & CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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