IT Support Manager, Confluent
$141.5-166.3k
+ Offers Equity
Office located in Mountain View, CA
Data streaming platform
Open for applications
Data streaming platform
1001+ employees
Open for applications
$141.5-166.3k
+ Offers Equity
Office located in Mountain View, CA
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- 5+ years of progressive IT support experience, including at least 2 years in a supervisory, lead, or management role
- Technical expertise in computer systems, networks, hardware, software, and standard business applications
- Proven ability to balance leadership duties with personal technical workload
- Experience managing IT asset lifecycles, onboarding/offboarding processes, and support-related audits
- Excellent troubleshooting, problem-solving, and analytical skills
- Strong leadership, communication, and interpersonal abilities with a customer service focus
- Experience with ITSM tools and knowledge of ITIL best practices preferred
- Experience with AI for end-user support is a plus
What the job involves
- The Information Technology team’s mission is to keep us efficient & secure by ensuring the systems and technology that we use every day are always up and running
- The team is responsible for managing Confluent’s enterprise-wide systems & infrastructure and providing end-user support
- The IT group oversees a cloud-first environment that combines on-premises & public cloud infrastructure, along with many best-of-breed SaaS applications
- The IT Support Manager will lead the organization’s IT support function for our US region while actively contributing to daily technical operations
- This hands-on leadership role is responsible for managing the support ticket queue, assigning and tracking work, mentoring team members, and ensuring prompt, high-quality technical support
- In addition to management responsibilities, the Manager will work on tickets, resolve complex technical issues, oversee IT asset lifecycle management, and ensure smooth onboarding and off-boarding of employees
- This role is critical to maintaining reliable IT systems and a positive user experience across the organization
- The position is a hybrid role in the San Francisco Bay area
- Shared accountability for roadmaps, performance, and availability of the IT Support team
- Be the face of IT support to our local Confluent team, including our executives at our HQ
- Provide mentorship, coaching, and professional development to a team of direct reports
- Serves as a contributor to the company in collaboration with the leadership team for purchase, tracking, integration, testing, operation, and disposition of all changes to company-wide technology owned by the IT team
- Translate highly complex IT concepts in ways that a variety of audiences can understand; influence senior leadership to adopt new ideas, products, and/or approaches
- General administration and familiarity with GSuite, Zoom, Slack, Atlassian, and Okta
- Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology
- Proactively identifies opportunities, conducts analyses, needs assessments, cost/benefit assessments, and brokers other IT services
- Foster strategic relationships between internal IT resources and external entities (vendors, partners, etc.)
- Ensure smooth delivery and operation of IT services by monitoring system performance
- Develop dashboard, reports, and KPIs for performance & productivity reporting for systems and personnel
- Ensure our Service Level Agreements (SLA) and escalations are appropriately addressed
- Develop and implement strategies to manage, measure, and improve services, tools, and overall support
- Help define and be part of our AI strategy, including support, user education, and experience
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company HQ
Mountain View, California
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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