Senior Solutions Consultant, Sprinklr
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Sprinklr is looking for a pre-sales Senior Solutions Consultant with a Customer Service background who will partner with Sales across our Large Enterprise accounts to help drive digital transformations in both Service and Marketing
- You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You bring energy, curiosity and passion
- You’ve got 4+ years of experience in a presales role at a Customer Service based SaaS company. Or 2+ years in a pre-sales role with a background in contact centre roles. We are customer-obsessed
- You will be a key member of the account team, a trusted partner to sales and own the overall solution strategy - building a strong internal network of supporting stakeholders. We treat employees like family
- You will attend client meetings to conduct in-depth discovery on the customer’s current and future states and positive business outcomes. We passionately genuinely care
- You’ll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities and deliver presentations virtually and in person. We do the right thing always and take extreme pride in who we are, what we build, and what we do
- You are a thought leader and enjoy educating our customers on Sprinklr’s business value. Helping others succeed makes us happy
- You are proactive and have a proven record of driving new initiatives, sales innovation and winning new business in a high-pace environment. Achieve outstanding results
- You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up to date Sprinklr product certifications. Every human has the potential to be amazing, keep learning
- You’re familiar with CRM, Marketing Automation, Business Intelligence, and Social Media. Set high standards
- You’re methodical and meticulous in your approach, preparation and execution. Never Ever Give Up
What the job involves
- Solution Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to solve high-value challenges for customers
- As a Senior Solution Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
Share this job
View 17 more jobs at Sprinklr