Customer Service Agent, Aira
£28.8k
More information about location
Clean energy tech for homes
Be an early applicant
Clean energy tech for homes
501-1000 employees
Be an early applicant
£28.8k
More information about location
501-1000 employees
Company mission
To bring clean energy-tech to every home.
Role
Who you are
- We are seeking a dedicated and customer-focused person to join our team
What the job involves
- At Aira, the role of the Customer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution
- This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience
- Answer queries and concerns
- Delivering company information
- Resolving customer issues and giving updates
- Having a proactive attitude and deliver excellent customer service
- Support and work closely with technicians to ensure capacity is most effectively resourced
- Support Team Leads to find improved ways of working
Our take
Furnaces and air conditioners used in many homes are massive greenhouse emitters, which is a significant problem for our climate. Meet Aira, who are manufacturing and selling energy-efficient and climate-friendly alternatives. It’s not just energy efficiency that is driving the heat pump market; heating cost reductions of up to 40% paired with CO2 emission reductions of up to 75% combine to make air source heat pumps much better value for money.
Aira’s heat pump technology is infused with software that allows it to adapt and regulate to the unique environments in which it’s installed. Affordable payment plans are just another incentive to switch to a cleaner energy source.
Aira’s focus at present is the European market. Its 2024-raised €64M is being used to accelerate the production of Aira pumps in Poland-based plants, whilst focusing its expansion efforts on Germany, Italy and the UK. The substantial capital raised is also being used to help the company develop new products and services for its customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$170.6m
GROWTH EQUITY VC
Oct 2024
$71.7m
SERIES B
Total funding: $407.2m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Särefjord
(Group CCO)Previously General Manager at Vargas Holding, Managing Director at Verisure, Securitas and Head of Consumer Marketing at Telenor Sverige AB.
Anthony Loizeau
(Group CEO)Prior to Aira, Anthony spent 11 years at Securitas Direct by Verisure as the CEO of LATAM and Nordics Cluster.
Kaj af Kleen
(CPO & CTO)Previously an Advisor at Goodwall and CTO at Modern Times Group and Viaplay.
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