Solution Engineer, Pointclickcare
Acute & Payer
$102-110k
+ Bonus
Technology for long-term care providers
Posted today
Technology for long-term care providers
1001+ employees
Posted today
$102-110k
+ Bonus
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- Bachelor's Degree
- Senior experience with SaaS implementation or technical support
- SaaS sales support experience preferred
- Knowledge of health IT, including EHRs, population health, and HIEs is preferred
- Proven experience in serving clients. Relevant experience includes working at a consulting or services-oriented firm, or working in sales, partnerships, or customer success
- Comfort presenting information to diverse groups, leading meetings, and providing training in person and on the phone
- Previous experience leading cross-functional teams that span both internal and external stakeholders
- Experience leading projects or implementations
- AI fluency/use of MS365 Copilot
What the job involves
- As a Solution Engineer, you'll be a key player in driving the adoption of PointClickCare by supporting the pre-sales engagements with our existing and prospective enterprise customers
- You'll support our sales organization in building trusted advisor status with business leaders who have strategic priorities and urgency to achieve them while positioning and driving preference for the implementation of the platform
- You will have the opportunity to build a customer-focused relationship with the client to identify business and technical challenges and develop specific actions and requirements to arrive at the best solution; demonstrate a high level of subject matter expertise in the customization, configuration, and implementation of PointClickCare's products; and collaborate across multiple internal teams to ensure successful delivery of results based on scope of work
- This role is expected to become a subject matter expert in PointClickCare's product offerings and how to support them technically
- You will often be engaged in complicated state-wide or regional projects that require innovative solutions to meet the needs of the client
- This role is also responsible for identifying possible barriers, red flags, or unreal client expectations so that Sales and Product leadership are promptly made aware
- This role will also participate in PointClickCare's sales proposal, RFP, Statement of work, and information security questionnaire generation process
- As a SME of PointClickCare, you will be leveraged to create client facing content that helps accelerate the sales cycle and future sales engagements
- Who you'll work with: This role is internal and external facing
- You will be leveraged by sales and other departments to be the technical and feature expert in client meetings
- Clients will look to this role to help identify potential barriers to a successful implementation and consult on technical integration best practices This position will be on the Solution Design team and will report to the Director of Solution Engineering
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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