Senior Software Engineer, Salesforce

• We seek individuals who are curious, have a passion for learning, enjoy problem solving and thrive on delivering with your team
• Above all, we expect our engineers to figure out what should be done and get it done within the spirit of Salesforce -- this requires thoughtfulness with a bias towards taking action and assuming responsibility
• 3+ years of software development in a production environment
• Deep knowledge and experience with Java and Object Oriented principles. Experience with javascript is desired but not required; all successful candidates will be expected to learn, however
• Experience with multi-threading programming
• Experience with message-driven, synchronized and distributed systems
• Experience with test frameworks such as junit, testng, and mocking frameworks such as mockito or powermock

Desirable

• Join our team of talented engineers and architects as we pioneer real time customer service on and off CRM Core stack
• You will develop side-by-side with engineers on the real time platform in support of Omni-channel routing for many different service channels such as Case, Text, Voice and Chat
• You will be part of making the real time platform performant, scalable, and continuously available (zero down time)
• We deliver over 3M requests for support a day so once in a million happens every day and provides us with the context for everything we do
• Come join this dynamic and cutting edge team!
• As a member of this team, you will define and implement the technical infrastructure required to merge the ever-growing B2C scale communication channels with the highly programmable Salesforce enterprise platform
• To achieve scale, you will be working on a complex distributed, multi-tier platform using technologies such as Kafka, OpenAPI/Swagger and other open source Java libraries
• At times, you will need to build things from scratch, but more often than not, it will be extending and enhancing existing art
• You will be concerned with availability, latency, consistency, and resiliency
• Although most server-side code is in Java, you will also be writing javascript to achieve micro-second real-time push communications and build UI components that customers will love
• Collaborate with Product Managers, Architects, and Engineering leaders to define, architect and implement various Omni features from the UI all the way to the database
• Drive quality by test case authoring, writing unit, functional, and integration tests automation, including negative and disruptive testing. We are a hybrid team, and quality assurance is not a separate responsibility
• Practice Service Ownership of our functionality to ensure 24*7 availability by actively participating in production support, release and on-call duties
• Excel as an engineer and be a productive member of the team where you conduct design, code reviews and provide leadership and mentorship