Product Operations Specialist, Kikoff

$85-110k

Offers equity in the form of RSUs

SQL

Python

Entry and Junior level

San Francisco Bay Area

More information about location

3 days a week in office

Personal finance & credit building platform

Open for applications

Personal finance & credit building platform

101-200 employees

B2CCredit ScoringPersonal financeFinancial ServicesSaaS

Open for applications

$85-110k

Offers equity in the form of RSUs

SQL

Python

Entry and Junior level

San Francisco Bay Area

More information about location

3 days a week in office

101-200 employees

B2CCredit ScoringPersonal financeFinancial ServicesSaaS

Company mission

To empower everyone to achieve financial security, no matter where they're starting from.

Job

Company

Role

Who you are

This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation
0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome)
Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks
Experience identifying or diagnosing issues using structured problem-solving approaches
Strong written communication skills for documenting issues and collaborating with cross-functional partners
Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly
Curiosity for how products work under the hood and eagerness to learn technical debugging basics
Strong Preference: Basic programming experience (SQL, Python, etc)

What the job involves

The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences
Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap
You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience
Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency
Support user research and interviews to help scope early product ideas and identify opportunities for improvement
Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves
Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed
Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes

Our take

Having a solid credit history is a fundamental building block for financial health and there is a large market of people looking to build or rebuild their credit scores. Roughly half of all American adults have subprime credit or no credit whatsoever, and it’s safe to say there is a demand for credit products tailored to beginners and builders.

Kikoff is a credit-building platform aimed at Millennials and GenZ. Their signature product helps consumers without a credit history to positively influence several key aspects of their credit score. This includes their payment history, how much they owe, and the length of their account history.

Kikoff's goal is to help customers across their entire financial journeys and create a simple and positive banking relationship: from stabilizing cash flows to accumulating savings, and building towards long-term goals such as a mortgage. The company plans to build out its technology and team, across all function areas, to bring new products to market in the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

37% employee growth in 12 months

Glassdoor (3.66)

Company

Funding (last 2 of 3 rounds)

Jun 2021

$30m

SERIES B

Jul 2020

$10m

SERIES A

Total funding: $42.5m

Company benefits

Health Benefits
Flexible PTO Policy
Kickoff Paid Holidays
Office Lunch & Dinners
Commuter Benefits
Commuter Flexible Savings
401k Matching
Fitness Benefit Policy

Company HQ

Financial District, San Francisco, CA

Leadership

Cynthia Chen

(Co-Founder & CEO)

An experienced Chief Revenue/Risk Officer, Cynthia has worked at OnDeck, LendingHome and Figure. Co-founded Figure in 2018, and Kikoff in 2019.

Christophe Chong

(Co-Founder & CTO)

Experience as a Software Engineer at Facebook from 2016-2019, and Head of Growth at Lime between 2018-2019. Co-founded Kikoff in 2019.

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