Customer Success Manager, Cockroach Labs
East US
$100-125k
+ Commission + Stock Options
More information about location
Distributed SQL for always-on customer experiences
Job no longer available
Distributed SQL for always-on customer experiences
501-1000 employees
Job no longer available
$100-125k
+ Commission + Stock Options
More information about location
501-1000 employees
Company mission
To simplify how businesses build and operate world-changing applications.
Role
Who you are
- 5-7+ years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
- 3+ years of experience managing a high-value, strategic accounts
- Experience working with sales teams
- Knowledge of databases, distributed systems, and modern enterprise software architecture
- Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
What the job involves
- Our Customer Success Managers help fully onboard our CockroachDB customers and lead them to fully utilize its potential, lead them to production, allocate resources, and alleviate roadblocks
- We believe that in order for a Customer Success Manager to be successful, they must have a good understanding of database technology, the overall stack, and infrastructure that CRDB operates within
- They must also possess excellent customer facing and consultative skills, with the ability to understand the customer pain points, define success criteria, critical milestones that lead to production, and project plans for success
- This Senior CSM will focus on one of Cockroach Labs’s most strategic accounts and will be a trusted advisor to the customer and, in collaboration with Sales, must understand how to get deeper and expand the account while preventing churn
- Collaborate closely with the account team, including the Account Executive and the Sales Engineer, to provide ongoing coverage and support to your assigned customers
- Define the Customer Success Plan for each customer, outlining the optimal use of Cockroach Labs products and services to achieve their business objectives
- Ensure a successful customer journey, from onboarding through adoption and beyond, while continuously driving the consumption of CockroachDB
- Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of CockroachDB
- Liaise between customers and Support to ensure an optimized support resolution experience - smoothing the adoption curve for the customer
- Collaborate with the Professional Services Team to present personalized, frictionless solutions that meet the unique needs of each customer
- Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Cockroach Labs
- Find opportunities to expand the subscription, aiming to grow annual recurring revenue (ARR)
- Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of CockroachDB, further driving ARR
- Continuously review and assess customer consumption of CockroachDB, proactively suggesting upgrades and enhancements that increase value and drive further consumption
- In your first 30 days, you will learn about CockroachDB and figure out where the product would be a good fit for certain use cases
- During this time, we also believe it’s important for you to establish internal relationships across sales, product, and engineering to effectively be able to navigate resources to help you in your efforts with customers
- After 60 days, you will be learning refactoring opportunities to create reusable artifacts
- As you continue to grow in the role, you will be moving into owning the artifacts supporting sales
- The major artifacts are sizing, best practices and industry solutions
- The artifacts creation and re-use are key to help both pre and post sales activities
Our take
Cockroach Labs was founded by a team of ex-Google employees who wanted to build a database management system similar to Google’s Spanner. The result is CockroachDB, an open-source, distributed SQL database that delivers familiar SQL, strong consistency, and near-indestructible fault tolerance. Designed to scale locally or globally and deployed on any cloud or on-prem setup, it keeps mission-critical applications running even through hardware failures or full data-center outages.
A major milestone in the company's growth is its partnership with IBM ,which integrates CockroachBD into IBM's hybrid infrastructure. This makes it far easier for long-standing mainframe users to modernize without rewriting massive amounts of code. Running CockroachDB on systems like LinuxONE, Linux on Z, Power Systems, and Red Hat OpenShift helps organizations adopt cloud-native architectures while staying in environments they trust. At the same time, enterprise demand is surging and the company is boasting significant year-on-year growth in new customers, ARR, and cloud adoption.
As applications become more global, always-on, and increasingly AI-driven, businesses need databases built for scale, resilience, and zero downtime. And CockroachDB was engienered for exaclt ythat. With a decade of innovation, expanding enterprise traction, and a leadership team experienced in scaling high-growth tech companies, Cockroach Labs is set to power the next generation of mission-critical applications.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2021
$278m
SERIES F
Jan 2021
$160m
SERIES E
Total funding: $633.2m
Company benefits
- Competitive Health Insurance Coverage
- Paid Parental Leave
- Flexible PTO
- Learning & Development
- Relocation Support
- Employee Referral Bonus
Company HQ
Chelsea, New York, NY
Leadership
Spencer Kimball
(Co-Founder & CEO)Worked at WeGo Systems as CTO for 3 years before joining Google as a Software Engineer for almost 10 years. Also, previous CTO of Viewfinder and Engineer at Square.
Peter Matiss
(Co-Founder & CTO)Previously a Software Engineer at Square, Co-Founder at Viewfinder and a Software Engineer at Google.
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