Customer Success Manager, Cockroach Labs
East US
$100-125k
+ Commission + Stock Options
More information about location
Cloud-native, distributed SQL database
Be an early applicant
Cloud-native, distributed SQL database
501-1000 employees
Be an early applicant
$100-125k
+ Commission + Stock Options
More information about location
501-1000 employees
Company mission
Cockroach Labs' mission is to make data easy by providing an industry-leading model for resilience, horizontal scalability to accommodate fast-growing businesses, and the ability to move data close to business' customers, wherever they reside across the globe.
Role
Who you are
- 5-7+ years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
- 3+ years of experience managing a high-value, strategic accounts
- Experience working with sales teams
- Knowledge of databases, distributed systems, and modern enterprise software architecture
- Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
What the job involves
- Our Customer Success Managers help fully onboard our CockroachDB customers and lead them to fully utilize its potential, lead them to production, allocate resources, and alleviate roadblocks
- We believe that in order for a Customer Success Manager to be successful, they must have a good understanding of database technology, the overall stack, and infrastructure that CRDB operates within
- They must also possess excellent customer facing and consultative skills, with the ability to understand the customer pain points, define success criteria, critical milestones that lead to production, and project plans for success
- This Senior CSM will focus on one of Cockroach Labs’s most strategic accounts and will be a trusted advisor to the customer and, in collaboration with Sales, must understand how to get deeper and expand the account while preventing churn
- Collaborate closely with the account team, including the Account Executive and the Sales Engineer, to provide ongoing coverage and support to your assigned customers
- Define the Customer Success Plan for each customer, outlining the optimal use of Cockroach Labs products and services to achieve their business objectives
- Ensure a successful customer journey, from onboarding through adoption and beyond, while continuously driving the consumption of CockroachDB
- Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of CockroachDB
- Liaise between customers and Support to ensure an optimized support resolution experience - smoothing the adoption curve for the customer
- Collaborate with the Professional Services Team to present personalized, frictionless solutions that meet the unique needs of each customer
- Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Cockroach Labs
- Find opportunities to expand the subscription, aiming to grow annual recurring revenue (ARR)
- Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of CockroachDB, further driving ARR
- Continuously review and assess customer consumption of CockroachDB, proactively suggesting upgrades and enhancements that increase value and drive further consumption
- In your first 30 days, you will learn about CockroachDB and figure out where the product would be a good fit for certain use cases
- During this time, we also believe it’s important for you to establish internal relationships across sales, product, and engineering to effectively be able to navigate resources to help you in your efforts with customers
- After 60 days, you will be learning refactoring opportunities to create reusable artifacts
- As you continue to grow in the role, you will be moving into owning the artifacts supporting sales
- The major artifacts are sizing, best practices and industry solutions
- The artifacts creation and re-use are key to help both pre and post sales activities
Our take
Cockroach Labs was founded by a team of ex-Google employees who wanted to build a database management system similar to Google’s Spanner. The result is CockroachDB, an open-source distributed SQL database. It offers local or global scaling with familiar SQL, failproof fault tolerance, and guaranteed transaction consistency, and can be deployed across any cloud.
Maintaining full SQL compliance with global cloud capabilities will help Cockroach Labs take advantage of the wave of companies needing to scale their existing SQL databases onto the cloud. Cockroach Labs grew from a $2 billion valuation to $5 billion in under a year, proving itself as an enticing and approachable prospect in this developing sector.
It already commands a high-end raft of clients including Comcast, Bose, and Baidu - but competition is stiff, particularly with industry giants like Oracle and AWS. Its hope is that CockroachDB’s high failure tolerance and geo-distribution will provide attractively swift functionality whilst allowing customers to remain within their legal jurisdictions - and will prove pivotal in 5G use cases. Its success to date, targeted updates to ease network migrations, and its recent expansion into EMEA markets, suggest it has a strong shot.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2021
$278m
SERIES F
Jan 2021
$160m
SERIES E
Total funding: $633.2m
Company benefits
- Employee referral bonus + donation match
- Connect and Contribute days
- Flexible Working
- Spring Health and an Employee Assistance Program to provide free counseling and support mental health
- $2500 annually to support learning and development through workshops, conferences, and networking events
- We dedicate company time to bond over everything from trivia and karaoke to paint-alongs and fitness classes
- Flexible Time Off
- 100% health insurance coverage & One Medical membership
- Gym discounts & free Citibike membership
- FSA
- 401(k)
- 12 weeks of paid parental leave & $500 in baby bucks
- Relocation Support
Company values
- Commit to Excellence
- Respect Each Other
- Establish Balance
- Communicate Openly & Honestly
Company HQ
Chelsea, New York, NY
Articles
Leadership
Spencer Kimball
(Co-founder & CEO)Worked at WeGo Systems as CTO for 3 years before joining Google as a Software Engineer for almost 10 years. Also, previous CTO of Viewfinder and Engineer at Square.
Peter Matiss
(CTO)Previously Software Engineer at Square, Co-Founder at Viewfinder and Software Engineer at Google.
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