Employee Experience Technical Writer, Airbnb
$103-121k
More information about location
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
$103-121k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 7 years of technical writing experience, preferably in an HR environment
- Bachelor’s degree in related field (preferred)
- Experience with HR tools required (e.g. Workday, Greenhouse, etc.)
- Experience using visualization tools (e.g. Miro)
- Experience with content management systems such as Confluence, RightAnswers
- Experience building resources with diverse media formats such as videos, graphics, text
- Work effectively with cross functional partners
- Work independently and able to use sound judgment to make decisions
What the job involves
- The Employee Experience (EX) Technical Writer will partner with Knowledge Managers, technology and tool owners (e.g. Greenhouse), and Business Systems Engineers to understand current processes and tooling and where these can be improved
- Lead documentation strategy and execution across Digital Employee Experience (DEX) initiatives (i.e. technology initiatives that enable employees to be creative, productive, and collaborative), focusing on creating clear, user-centric content that enables effective adoption of new tools and processes
- Collaborate with various stakeholders to research, outline, write, and edit engaging new content for DEX initiatives that meets project requirements
- Review existing content and brainstorm creative ways to enhance and improve it
- Develop content in diverse media formats to ensure maximum usability, maintaining a consistent voice throughout all documentation
- Design and sustain templates that align with organizational standards
- Partner with knowledge managers to identify the best documentation repositories and compile and store content efficiently
- Design and implement documentation frameworks for goal-setting, workforce planning, and project execution processes
- Create templates and style guides for consistent documentation across planning tools
- Write technical documentation for platform integrations and workflows
- Develop user guides and training materials for new planning tools and processes
- Document tool evaluation framework and governance processes
- Create migration guides and documentation for tool consolidation efforts
- Write user guides for core toolset adoption
- Develop content strategy for tool usage best practices
- Support documentation needs for knowledge base restructuring
- Create templates for capturing employee journey documentation
- Contribute to content governance framework documentation
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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