Team Lead of Technical Implementations, CipherHealth
Communication platform for medical patients
Be an early applicant
Communication platform for medical patients
101-200 employees
Be an early applicant
101-200 employees
Company mission
To meaningfully connect with your patients to deliver more personal, intelligent and timely care at scale.
Role
Who you are
- At least 5 years of proven success in a technical implementation or professional services leadership role, ideally within a SaaS or healthcare technology environment
- Strong understanding of data integration standards, including HL7, SFTP, and APIs
- Demonstrated ability to lead multiple concurrent technical projects and manage a high-performing team in a fast-moving environment
- Excellent analytical and problem-solving abilities, with the skill to communicate complex concepts clearly to both technical and non-technical audiences
- Exceptional organizational skills with strict attention to detail and quality, as well as the ability to drive decision-making under minimal supervision
- Strong written and verbal communication skills with the ability to collaborate effectively across all organizational levels
- Thorough understanding of project and service delivery, including the management of implementation risks, impacts, and acceptance processes
- Creative thinker with the ability to effectively translate customer needs into technical requirements
- Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field, or equivalent professional experience
What the job involves
- The Team Lead, Technical Implementations plays a key role in driving the successful delivery of technical implementations by managing the day-to-day tactical execution of the Technical Implementation Specialist (T.I. S.) team
- Working closely with the VP, Professional Services, this role ensures projects are executed efficiently, capacity is balanced across the team, and timelines and deliverables are consistently met
- The Team Lead serves as the first line of coordination and support for the T.I. S
- Team, escalating concerns, removing blockers, and ensuring high-quality service delivery
- You will also serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use
- You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers
- You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills
- Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review
- Oversee day-to-day operations for the T.I.S. team, ensuring work is prioritized effectively, utilization is tracked, and deliverables are completed on time
- Serve as the first escalation point for technical or delivery challenges, collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements
- Support process excellence by defining and improving implementation workflows, technical standards, and internal/client-facing collateral
- Provide ongoing tactical coaching and mentorship to T.I.S. team members, reinforcing best practices in technical troubleshooting and cross-team collaboration
- Partner with the Implementation Lead as the primary technical consultant for customers, ensuring data integrations (HL7, flat file, SFTP) are optimized and validated against solution goals
- Execute and oversee the technical configuration of products within the CipherHealth Evolve suite to align with specific customer use cases and post-go-live optimization
Our take
Healthcare shouldn’t be hard. CipherHealth’s aim is to ensure it isn’t, providing a multipurpose platform that connects patients, providers and caregivers in a simplified and personal way.
What impresses about CipherHealth is the level of personalization in their automated services. The platform can be used for organising patient meetings and acquiring and storing procedure screening data. But as well as this, appointments and reminders are sent to patients via CipherHealth’s chatbot, which can text in a range of languages with capacity for scripts individualized for each patient rather than standardized messages.
With over 500 hospitals using the software in 46 states, it's a significant portion of the market CipherHealth have cornered. And its prominence doesn’t seem set to falter any time soon.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$55.5m
SERIES C
May 2021
$38m
SERIES B
Total funding: $113.5m
Company benefits
- Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
- HSA/FSA plans
- Short and Long-Term Disability
- Life and Personal Accident Insurance
- $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
- Weekly virtual yoga classes
- Employee Assistance Program (EAP)
- Adoption Assistance
- Retirement: 401(k) at three months of employment — with a match upon enrollment!
- Discretionary PTO + 13 paid holidays
- Parenthood: Competitive paid parental leave and flexible return to work policy
- Generous Employee Referral Program - earn cash for each employee referral that is hired
- Yearly Cipher-versary stipend
- Ci-Phives - receive public kudos and gift cards from peers and managers
- CARE2 Values
- Bi-Weekly All Hands Meetings
- $30/employee monthly “Fundowment” for team bonding events
- Employee Resource Groups such as Rainbow Room and BIPOC Group
- Yearly donations to organizations that contribute to a more equitable world
- Weekly Lunch & Learns and robust onboarding / training programs
- Remote-first team: $50 per month reimbursement in your check for WFH expenses
- You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
Company HQ
Midtown South, New York, NY
Leadership
Randy Cheung
(Executive Chairman)Prior to CipherHealth, they worked as a Consultant at Empath Consulting and as a Senior Sales Rep at Abbot Laboratories. They also worked in Business Development at Lifewood and MDLand.
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