Senior Analyst, ServiceTitan

• 4+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team
• 3+ years of experience using BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms
• Advanced visualization skills with the ability to tell a compelling story with data
• Progressive experience with implementing self-service dashboards and driving user adoption
• Understanding of research methods and statistical analysis (e.g. hypothesis testing, experimental design, logistic regression)
• Experience managing projects from end to end with the ability to translate business requirements into effective solutions
• Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience
• Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships
• Self-starter with a high level of discretion with highly sensitive/confidential data
• Bachelor’s Degree in a related field (e.g. Business Analytics, Statistics, I/O Psychology) or equivalent work experience
• Master’s degree in a related field

Desirable

• ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics team as we build the first end-to-end solution to transform the trades
• The Senior People Analyst will leverage workforce data from our core HCM and other systems to provide insights across the full employee lifecycle
• This role is crucial for forming cross-functional partnerships across PeopleOps, using people data to generate effective business intelligence, and telling compelling stories that drive actionable insights for better people and business outcomes across ServiceTitan
• Cultivate strong partnerships across the PeopleOps team and organization to understand people needs
• Analyze, scope, and define business requirements to provide meaningful, strategic data insights that drive actionable results. People subjects include, but are not limited to: Recruiting, Employee Experience, Performance, Retention, DE&I, and Talent Management
• Own and lead projects to design, build, and maintain business intelligence for stakeholders, leveraging available tools
• Implement self-service dashboards that facilitate engaging data visualizations across the employee lifecycle and contribute to enablement materials to improve adoption across the enterprise
• Proactively identify new opportunities to leverage workforce data and analytics technologies to deliver better people and business outcomes
• As a data and analytics subject matter expert, assist in developing and strengthening this capability across all PeopleOps functions
• Present complex data findings and insights clearly and confidently to diverse stakeholders, including senior leadership, fostering trust and guiding data-driven decisions