Strategic Customer Success Manager, Gettyimages
$30 - $45 an hour
Royalty free stock images
Be an early applicant
Royalty free stock images
1001+ employees
Be an early applicant
$30 - $45 an hour
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- Strategic Customer Success Account Manager with 5+ years of experience working with contracts of largest spend value and complexity. These accounts have hunting potential, multiple departments or agreements, and primarily Premium Access Custom contracts
- Experience consistently meeting or exceeding sales targets
- Experience with enterprise/solution selling
- Aptitude to grow and lock in revenue of client base of assigned accounts
- Aptitude to sell and upsell, increasing customer retention and underpenetrated accounts
- Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs
- Experience developing accounts and finding opportunities to grow accounts within a sector
- Experience presenting to larger groups in-person or via Zoom
- Experience in conducting training or coaching for entry level positions
- Strategic Account Planning
What the job involves
- The Customer Success team works to maximize the lifetime value of our unassigned annual subscribers by positioning premium Getty Images products as solutions to customer challenges and managing renewals
- Renewing Contracts (Contracts would be in a smaller in volume, largest spend band, our most complex agreements)
- Meet or Exceed Revenue Sales Quotas
- Renewal Process- Discovery conversations, Consultative Solution Selling, Renewal Negotiations & Closures
- Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams for Getty Images
- Works closely with product specialists and supporting departments in structuring and executing renewal contracts
- Cultivate Relationship at Enterprise Level with C Level contacts. Develop internal advocates & hunt for new departments/contacts within the account base
- Client Support- User set ups, pricing quotes, research & general inquiry support
- Onboarding, Mid-Year Reviews
- Proactive Client Support throughout the subscription term- Mid Year Reviews & provide client updates on trends, new products & website enhancements
- Proactive Hunting within Account Base for new contacts, teams, divisions/departments or companies using internal referrals, LinkedIn, and online research
- Use Salesforce for tracking opportunities, meetings, client proposals, client profiles
- 1 Quarterly Client In-Person Meeting/Industry Event
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Healthcare Coverage
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off Benefits (dependent on region)
- Retirement Benefits
- Life Insurance
- Transit Benefits
- Team‑ and Office‑Wide Celebrations
- Donation Matching & Volunteer Days
Company HQ
Seattle Chinatown-International District, Seattle, WA
Leadership
Craig Peters
(CEO, not founder)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
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