Sales Operations Specialist, OpenPayd
Financial services infrastructure
Job no longer available
Financial services infrastructure
101-200 employees
Job no longer available
101-200 employees
Company mission
To help businesses overcome the challenges relating to banking and payment services.
Role
Who you are
- Previous experience in either an administrative position within online payments or financial services environment (e-wallets, banking, online-processing)
- Previous experience in a role acting as a first point of contact with customers
- Knowledge of Salesforce or a similar CRM
- An eye for detail and numbers
- Strong Excel skills
- 1+ years’ experience working with a revenue operations environment
- Experience in supporting sales and working stakeholders to influence decisions and drive improvements
What the job involves
- Serve as the main point of contact between our Prospects and Customers and provide them with a smooth onboarding experience
- Track and report on the status of all applications
- Understanding of compliance policies and requirements to act as a first point of customer prechecks
- Maintain active engagement with new leads through follow-up communications based on specific requirements
- Maintain Service Level Agreements (SLAs) set by the business to ensure customers live with upmost efficiency
- Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
- Prioritize and Create prospect accounts in Back office - Banking providers, Users and Fees in line with our client’s requirements
- Attended high-level conversations between external business stakeholders, customer success and our compliance teams
- Communication between internal finance teams, to issue invoices for Onboarding fees
Salary benchmarks
Our take
OpenPayd was founded with a simple belief: that every business, not matter its size or budget, should have access to top-notch payment and banking services tailored to their needs. As an API-first Banking as a Service provider, OpenPayd offers businesses a suite of affordable, high-quality banking and payment solutions designed to fuel growth and streamline operations.
What sets OpenPayd apart is its ability to empower businesses to easily expand into global markets. By connecting clients to its robust banking and payments infrastructure, OpenPayd enables quick and efficient international scaling. And its API-driven approach also allows businesses to seamlessly embed financial services directly into their products, creating a seamless user experience.
With the surge in demand for embedded finance and open banking solutions, OpenPayd is strategically positioned to lead the way. Having reached 100% growth for a second year running in 2024, the company has secured profitability alongside key partnerships with major players like eToro, and Yapily. This all sets the stage for a future of exciting growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance: Stay in tip-top shape, with health insurance from Vitality for every employee
- Wellbeing Perks: Live better with our wellbeing perks and programmes, designed with you in mind
- Annual bonus scheme: We are always focused on rewarding great performance in the team
- Personal training budget: We’ll give you the tools, training and support you need to grow professionally
- Hybrid work model - 3 days office based: We operate on hybrid work model - 3 days office based & 2 days working from home
- Social volunteering day: Give back to the community, with a social volunteering day every year
- Early Friday finish: Start your weekend early, with a 4pm finish every Friday afternoon
- Extra birthday leave: Enjoy an extra day off for your birthday, so you can celebrate (or just relax)
Company HQ
Old Street, London, UK
Leadership
Iana Dimitrova
(CEO)Joined OpenPayd on the General Counsel in 2017 before becoming CEO in 2018. Previously the Head of Legal Affairs at Paysafe Group and a Legal Associate at Penev.
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