IT Systems Administrator, Brilliant Earth

• The ideal candidate combines hands-on technical expertise with strong communication, customer service, and process-oriented thinking
• You thrive in dynamic environments, take initiative, and are passionate about contributing to a company with a strong social and environmental mission
• 4+ years of progressive experience in IT operations or systems administration
• 2+ years of hands-on administration of Microsoft 365, with proven expertise in:
• Exchange Online policies (mail flow, retention, security)
• SharePoint and OneDrive administration
• Storage/space troubleshooting and archiving management
• 2+ years of experience administering Okta or other Identity Management platforms
• Experience with automation/orchestration tools: Okta Workflows, Power Automate, Workato, Freshservice, or similar
• Strong knowledge of Windows and macOS administration, troubleshooting, and endpoint configuration
• Hands-on experience with basic networking concepts (LAN, Wi-Fi, VPN, Firewall; Meraki preferred)
• Experience working within ticketing queues, SLAs, and change management processes
• Familiarity with APIs, integrations (REST, SOAP), or service connectors
• Excellent communication skills and demonstrated customer-facing support experience
• Ability to work onsite in Secaucus, New Jersey

Desirable

• Brilliant Earth is seeking an experienced IT Systems Administrator to join our IT team and support the reliable, secure, and optimized operation of our corporate systems and end-user technology
• This role is critical in providing seamless technical support across our showrooms and corporate offices. In this role, you will handle Tier 2 escalations, manage hardware deployments, and ensure business continuity during peak operational hours
• You will help design and support end-user computing products and services, manage Microsoft 365 and Okta, and drive automation and efficiency across our IT services
• End-User Support and Experience:
• Provide timely help desk support via Freshservice, including onsite, remote, and occasional on-call support
• Troubleshoot and resolve issues involving desktops (Windows/macOS), email, printers, conferencing tools, network connectivity, VPN, and audio/visual equipment
• Develop user training resources, self-service documentation, and onboarding materials
• Systems Administration & Identity Management
• Serve as a primary administrator for Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), with responsibility for policies, permissions, security, retention, storage, and optimization
• Administer Okta and other identity management tools, including app assignments, security policies, and basic group flow logic
• Manage mailbox storage, including archiving, quotas, and automated space management
• Automation, Operations, and Asset Management:
• Design and maintain automated workflows for onboarding/offboarding, provisioning, and compliance using tools like Okta Workflows, Power Automate, Workato, or Freshservice Workflow Automator
• Maintain an accurate asset inventory across endpoints, software, licenses, and hardware
• Ensure timely updates, patching, and secure configuration of corporate devices
• Security Framework and Compliance:
• Enforce IT security best practices, including email security, authentication standards, compliance reporting, and data protection
• Work with infrastructure and security partners on change management, policy enforcement, and incident response
• Maintain documentation of processes, configurations, and service standards to support IT governance

• Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond
• You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!