Senior Brand Designer, Gladly
+ Stock options
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
+ Stock options
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- You have a strong understanding of design principles, experience and ability to communicate clearly about your creative decisions, and a passion for creating beautiful, innovative, and effective designs that drive both user engagement and business results
- Have 5+ years of experience in graphic design, visual design, or a related field, with a focus on SaaS products
- Expert proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, or similar
- A strong portfolio showcasing your design skills and experience across various digital platforms
- Solid understanding of user-centered design principles and experience with user research and usability testing
- Experience with motion graphics, animation, or UX design
- Excellent communication and collaboration skills with the ability to clearly articulate design decisions and work effectively in a team environment
What the job involves
- We’re looking for a talented and enthusiastic Senior Brand Designer to bring the visual expression of our company to life. As a key member of our marketing department, you will play a crucial role in shaping the visual identity and user experience of our brand across multiple channels.
- We draw inspiration from consumer apps and messaging experiences, and heroes (that’s what we call agents) love how quickly they ramp up. With a range of powerful AI features, we see consumers getting the personalized help they need easily, and heroes getting the context and support they need to focus on the customer and build a connection.
- We also focus on the experience for managers of contact centers, providing them with the visibility and tools to provide great service at scale.
- We’re seeking a new teammate who takes complex problems and guides towards simple and intuitive solutions, who generates new ideas quickly and is excited to seek out feedback, iterate, and partner with other teams to drive impact
- Lead design projects: Conceptualize and execute design solutions across various platforms, including web, mobile, email, and social media
- Develop and maintain brand consistency: Ensure all design assets adhere to our brand guidelines and contribute to a cohesive brand identity
- Contribute to and enhance our design system: Help develop and maintain a comprehensive design system to ensure consistency and efficiency across all design projects
- Create high-quality design deliverables: Produce a wide range of design assets, including website layouts, landing pages, animations, video, marketing collateral, user interfaces, icons, illustrations, and presentations
- Collaborate with cross-functional teams: Work closely with marketing, product, and engineering teams to translate business goals and user needs into compelling visual designs
- Stay up-to-date on design trends: Continuously research and explore new design tools, technologies, and trends in the SaaS industry
- A few projects you could be working on:
- Creating exciting and innovative digital journeys for Gladly’s customers and prospects
- Defining how Gladly’s brand looks and feels in new channels
- Bringing Gladly’s brand to life in in-person events and activations
- Defining and leading Gladly’s multimedia strategy
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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