Technical Account Manager Lead, Talon.One
AMER
$130-150k
Marketing software for promotions & loyalty programs
Open for applications
Marketing software for promotions & loyalty programs
201-500 employees
Open for applications
$130-150k
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
- Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
- Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures
- Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency
- Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations
- Support the recruitment and onboarding of new team members as the region continues to expand
- Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
What the job involves
- We are looking for an empathetic and proactive AMER TAM Lead to join Talon.One
- You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse
- This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team
- The AMER TAM team currently consists of 9 high-performing members
- Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting
- Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the AMER CSM Lead
- This is a full-time role based in New York or Boston
- Oversee the day-to-day operations of the AMER Technical Account Management team, ensuring high-quality service delivery and client satisfaction
- Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
- Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
- Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
- Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
- Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
- Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution
- Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
Our take
Talon.one initiates and automates loyalty programs and discount campaigns for product-oriented businesses. Its varied product service includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions.
Paradoxical to its mission to create developer-free promotion tools for companies, Talon.one was actually founded by several software developers. In 2022, the company partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company, highlighting its integration capabilities as it had to collaborate effectively with various software companies.
Talon.one's offering has a lot of potential, which hasn't gone unnoticed, and its secured a hard-hitting client list that includes Mercedes, Delivery Hero and Adidas. It also raised some serious growth funding in 2025 which puts it in a great position as it eyes thoughtful and sustainable long-term growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.5m
SERIES A
Total funding: $138.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO & Co-founder)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO & Co-founder)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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