SDR Operations Manager, AlphaSense
$88-121k
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
$88-121k
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the SDR team
- Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
- Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
- Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
- Experience establishing benchmark KPIs and working with business leaders to regularly assess performance
- Use a data-driven approach to identify areas of improvement and focus for SDR leadership
- An ability to think strategically, act tactically and write effectively
- A creative problem solver that identifies new and innovative ways to drive sales productivity
- A strong project manager who enjoys “making things better”
- Enjoys working cross-functionally and building strong relationships with various stakeholders across the business
- Demonstrates exceptional organizational skills and attention to detail
- Experience with the B2B sales process and the tools it takes to succeed
What the job involves
- Reports to: Director, Revenue Operations
- The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization
- At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast-paced, challenging environment
- We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales Development team
- In this role, your responsibilities would include ownership of SDR operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our SDRs and SDR Leadership
- You will have a direct impact to drive improvement in our core KPIs around pipeline generation and productivity given your role and how closely you will be partnering with SDR Leadership
- Process Architect: You have the autonomy to design and implement best-in-class SDR workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future
- Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies
- Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI
- Career Trajectory: This role is the path to becoming a Director of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning broader GTM operational strategy
- Optimize and improve our existing SDR processes to ensure scalability
- Be the key partner to our SDR leaders, providing productivity gains and higher quality pipeline generation numbers
- Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently
- Create and support on regular cadence of business reporting needs and SFDC dashboards
- Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
- Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies
- Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
- Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
- Provide real time support on our SDR tech stack and be able to troubleshoot issues regularly
- Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
- Develop strong relationships with the SDR team to understand and implement best practices
- Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes
- Be the “go to person” for the SDR organization
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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