Account Manager, Fastly

• 5+ years of proven track record in a role focusing on customer relationship development and growth
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
• Strong project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Strong customer service; professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process success
• Fluent spoken & written English required, tailoring depth to fit varying audiences
• Business proficiency in Mandarin, both written and verbal, highly preferred

Desirable

• The Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience
• Be responsible for creating and managing relationships, maintaining account health, providing product feedback and being a customer advocate
• Work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers
• Responsible for maintaining and driving existing customer spend, identifying areas for Fastly expansion that create mutual success
• Monitor relationship and account health, establishing long-term strategic plans
• Accelerate customer adoption and ensure customer happiness
• Own overall relationship with identified clients - be their go-to person at Fastly
• Actively engage with customers to understand their business via formal and informal methods
• Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support