People & Culture Coordinator, Jagex
Plus discretionary annual performance bonus
Video game studio
Job no longer available
Video game studio
501-1000 employees
Job no longer available
Plus discretionary annual performance bonus
501-1000 employees
Company mission
To make forever games that connect and inspire players all around the world.
Role
Who you are
- Early-career/admin or internship experience in HR/People or adjacent coordination roles
- Strong admin & organisation; accuracy first mindset and clear written/verbal communication
- Comfortable with ATS/HRIS concepts, Excel/Sheets, e-signature tools, and meeting logistics
- Awareness of UK HR basics (RTW, probation, high-level immigration/IR35 context) and strict confidentiality
What the job involves
- At Jagex, we build immersive worlds that bring players together, and that same spirit of collaboration, curiosity and craftsmanship drives how we work internally too
- You’ll join the People & Culture (P&C) team to help enable fast, high-quality people decisions that keep our games and teams moving forward
- This role includes the opportunity to complete a Level 3 Data Technician Apprenticeship, designed to build your analytical skills and support your development as a trusted HR operations partner
- Working across the People and Culture team, you’ll act as an organisational hub; coordinating hiring and on boarding, routing work to the right teams, and ensuring managers, employees and candidates stay on track
- You’ll partner closely with People and Culture BP colleagues as well as teams across Talent Acquisition, HR Operations, Employee Experience & Internal Communications, Payroll, Finance, IT and Legal, helping deliver high-quality, accurate, and timely people processes
- Assemble hiring inputs (job grade/level, location, comp guardrails, probation/notice) with HRBPs and hand over to TA; monitor approvals
- Schedule interviews, panel communication and candidate logistics with Talent Acquisition
- Coordinate manager readiness and induction plans — working with Employee Experience & HRBPs on day-one events, onboarding comms and new-joiner announcements
- Keep ATS and HRIS aligned; track requisitions and approval status
- Support pre-employment checks including Right to Work, references and visa logistics
- Prepare change briefs (job/pay/manager/working pattern) for HRBP review and route to HR Ops for execution; track through to letter/HRIS completion with quality checks
- Schedule employee relations meetings, compile packs, take minutes and maintain secure filing under HRBP/SHRA guidance
- Draft clear, concise updates for managers and employees, and help QA intranet news posts
- Support all-hands/town hall planning — run-of-show, invites, Q&A collation, recording and slide distribution
- Coordinate recognition programmes and maintain activity calendars
- Maintain checklists, templates and trackers for the team; identify SLA or quality improvements
- Support workflows, forms and system defect logging alongside relevant owners
- Assist with audit and compliance evidence collection, partnering with HR Ops
- Undertake off-the-job study, assignments and assessments as part of the Level 3 Data Technician Apprenticeship
- Apply learning in real work — building foundations in data stewardship, UK HR practice, inclusive hiring, comms and stakeholder management
- What Success looks like:
- High completeness and accuracy of inputs for people and culture decisions
- Good SLA adherence: offers, changes and onboarding tasks routed on time with proactive blocker management
- Efficient scheduling and readiness for interviews and onboarding
- Strong stakeholder feedback across HRBP, TA, HR Ops, Employee Experience & Internal Comms
- Clear, timely communications that engage and inform
- Measurable progress through apprenticeship milestones with learning reflected in improved ways of working
Our take
Founded in 2000, Jagex is the video game studio behind the RuneScape titles. It is one of the largest British video game studios, having ammased 2.4 million active subscribers, one million free-to-play users, and over 300 million lifetime RuneScape accounts.
Jagex specialises in "forever games", in which players can continue to discover new experiences and challenges without ever reaching an end. RuneScape is a perfect example of this approach, still receiving updates over twenty years after its initial release.
On top of the RuneScape franchise, the company's acquisition of Gamepires brought titles such as SCUM under the company's banner, which it is also working to make into a forever game. It also acquired Pipeworks - adding a Games-as-a-Service platform to its broadening portfolio.
In 2024, it was announced that Jagex would be bought by CVC Capital Partners and Haveli Investments. This represents a move that will position it well to pursue creating more new and innovative player experiences in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private Healthcare, including Dental Plan
- £75 Monthly Energy Allowance (paid on top of your salary)
- Generous Pension Contributions
- Free Gym Membership
- Employee Assistance Programme & Onsite Counselling
- Life Insurance X4 your Salary
- Income Protection 75% Salary
- Annual performance bonus & Pay Reviews
- Enhanced Maternity and Paternity - from day 1
- 25 days annual leave +Bank holidays (Increasing by 1 day per year of service up to 30 days)
- Flexible Working Hours
- Flash Bonuses
Company HQ
Milton, UK
Leadership
Phil Mansell
(CEO)Has worked at Jagex since 2011, beginning as Lead Designer then transitioning through roles to become VP of Studios then CEO. Also former Board Member for Ukie and Lead Designer at Climax and Sony Computer Entertainment Europe.
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