Senior Strategic Services Consultant, ClickUp

• We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in
• Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management
• 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation
• 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations
• Strong project management skills to keep projects on-track and manage unique workflows
• Advanced problem-solving skills
• Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Positive attitude, empathy, and high energy

Desirable

• We’re in search of an experienced Strategic Services Consultant within the EMEA region
• This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions
• Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts
• You'll be supporting multiple customers across the EMEA region
• Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions
• Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency
• Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment
• Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity
• Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction
• Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations
• Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success
• Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members