Customer Success Manager, 12Twenty

• Experience in higher education/career services required
• 4-6 years in customer success, account management, sales, and/or project management
• Ability to manage a large portfolio of clients and demonstrated ability to grow accounts
• Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)
• Ability to think on your feet and quickly grasp new concepts
• Confidence in making decisions and recommendations
• Bachelor’s degree

Desirable

• We are looking for a savvy Customer Success Manager to help us optimize our customer experience - ultimately creating loyal, repeat customers, and company growth
• Serve as the main customer point of contact (post-sale) and build champions across your book of business by developing an in-depth understanding of their needs and ensuring clients have the tools to achieve their goals
• Own client retention and minimize churn by helping customers realize the value of 12twenty and how it meets their specific needs
• Proactively identify/manage new expansions within existing accounts and collaborate with 12twenty’s Partnership team on strategic customer growth opportunities
• Prepare and facilitate virtual and in-person account reviews, training, webinars, demos, and other strategic and supportive interactions
• Inspire product loyalty by helping customers adopt their technology suite and maximize product use
• Identify opportunities for process improvements within the department, share findings with leadership, and implement changes to improve efficiencies