Technical Lead Manager, Back Market
Care & Delivery IT
More information about location
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- A passion for developing people and helping them reach their full potential
- The ability to balance team management with hands-on technical work in meaningful automation projects
- Openness to giving and receiving feedback in a safe, supportive environment
- Experience in IT engineering with knowledge of our tech stack: Zendesk/Intercom/Salesforce (at least 1 of them), APIs, Datadog (or similar monitoring service)
- Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions
- Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement
- A problem-solving mindset that navigates ambiguity with data, curiosity, and a UX-first approach
- A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value
- Clear, effective communication in English (written and verbal)
What the job involves
- Our Care & Delivery IT team is at the center of Back Market's biggest customer experience transformation: Care 2.0
- We're modernizing how we support millions of customers worldwide, moving from legacy systems to a cutting-edge SaaS ecosystem that makes refurbished tech easier to buy, own, and love
- This isn't just another tech migration; it's our answer to scaling the circular economy without compromising the human touch
- You'll lead a team of two engineers (plus freelance partners) who build the integrations and automations that help 500+ customer care agents handle customer inquiries about purchases, trade-ins, and deliveries
- Your team owns the technical backbone: Zendesk, Intercom, Salesforce, Mayday, and more—connecting everything into one seamless customer journey
- Every workflow you ship directly impacts our customers, our sellers, and the agents supporting them
- This is a hybrid role where you'll split your time between developing your engineers and staying hands-on with the work, architecting solutions, coding workflows, and problem-solving alongside your team
- And here's the mission-driven part: every automation you build helps us handle more refurbished devices at scale, which means more electronics saved from landfills and more people choosing circular over new
- Build a collaborative engineering team that ships robust solutions our care agents, and customers will genuinely love
- Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunities
- Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work
- Champion open communication and a thriving feedback culture — because great teams are built on trust and transparency
- Collaborate with Care Operations, Product, and Engineering to align your team with company objectives and ambitious IT maturity goals
- Build roadmaps that balance the requests coming from multiple business domains with a long-term technical vision and continuous technical improvement
- Deeply understand the team’s SaaS ecosystem and leverage that understanding to propose ideas that amplify and/or reduce the time to market of business outcomes
- Design and implement automation and integration solutions that are clean, maintainable, and scalable – making trade-offs when it makes sense
- Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support
- Create a learning environment where experimentation is encouraged, and delivery proficiency keeps improving
- Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices
- Be the champion for engineering best practices within the IT function and beyond!
Application process
- Phone call with Yann - Tech Talent acquisition partner (45 minutes)
- Technical interview with our Care IT team (1 hour)
- Management & leadership interview with your future manager & another manager you'll partner with (1 hour)
- Stakeholders' interview with our Care leadership & product management (45 minutes)
- Cultural & Value interview with C-level from Back Market (45 minutes)
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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