Customer Support Associate, BlueVine
$23 / hour (non-exempt)
2 days a week in office (Jersey City, NJ)
Accessible and modern financial services
Be an early applicant
Accessible and modern financial services
501-1000 employees
Be an early applicant
$23 / hour (non-exempt)
2 days a week in office (Jersey City, NJ)
501-1000 employees
Company mission
To empower small businesses with innovative, personalized banking.
Role
Who you are
- You have a passion for helping people and you love making a difference in the lives of others
- You thrive in ambiguous and rapidly changing environments
- Learning things quickly and making swift decisions is nothing new for you
- When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes
- Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
- You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
- You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them
- High school diploma or GED required
- 1-2 years of Customer Support experience including client-facing experience
- Candidates must be 18 years or older and adhere to all job requirements
- Strong written and verbal communication skills
- Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
- Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
- Distraction free work from home environment that has reliable internet access - 100 mbps
- Banking and financial experience are a strong plus
What the job involves
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments
- Be a part of creating a fun and engaging culture
Our take
Founded in 2013, BlueVine offers a suite of banking services for small and medium businesses (SMBs). BlueVine began as a small business lender, and have since expanded into a small business banking service in late 2020.
Having already loaned billions of dollars with tens of thousands of active customers, BlueVine aims to be the largest bank in the United States for small businesses. While there are over 4,000 banks in the US which are theoretically rivals in this ambition, few of them target the SME market or provide a comprehensive range of financial services to meet their needs.
In 2021 BlueVine appointed Steve Allocca (PayPal, LendingClub, Wells Fargo) as COO. As a small business owner himself, and having worked on SMB-oriented projects at PayPal, his appointment is a smart move as BlueVine moves to net the flurry of new SMBs opening. The company is currently focused on developing its financing products and increasing the range of services available to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2019
$102.5m
GROWTH EQUITY VC
Jul 2018
$12m
SERIES E
Total funding: $327.5m
Company benefits
- Medical
- Dental
- Vision
- Competitive salaries
- 401K plan
- PTO & Holidays
- Parental leave
- Life insurance
- Commuter pass
- Weekly catered lunches
- Volunteering events
- Happy hours
Company HQ
Centennial, Redwood City, CA
Leadership
Eyal Lifshitz
(CEO)They have an MBA from The University of Chicago Booth School of Business. They were a Principal at Greylock IL and an Associate at McKinsey & Company.
Nir Klar
(CTO)They studied for an MBA from Tel Aviv University. They have an extensive software engineering background, and were the CTO of Planet SOHO and Media Layers.
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