Data Operations Analyst, Vida Health

Call Center

Salary not provided

Compensation: $35 - $40 an hour

AWS

Looker

Excel

Google Sheets

Junior and Mid level

Remote from US

More information about location

Virtual care for physical and mental illnesses

Job no longer available

Virtual care for physical and mental illnesses

501-1000 employees

HealthcareB2CB2BPersonal healthSaaSTelecommunicationsWellbeing

Job no longer available

Salary not provided

Compensation: $35 - $40 an hour

AWS

Looker

Excel

Google Sheets

Junior and Mid level

Remote from US

More information about location

501-1000 employees

HealthcareB2CB2BPersonal healthSaaSTelecommunicationsWellbeing

Company mission

To eradicate chronic illness, both physical and mental.

Job

Company

Role

Who you are

Bachelors degree preferred
Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required
Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan
Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred
Strong interest in revenue operations, business forecasting and the "why" behind data trends
A "measure twice, cut once" approach to data loading to prevent member experience friction
Ability to present findings and transition updates clearly to senior leadership

What the job involves

Part-Time Non-Exempt Seasonal
Vida is seeking a high-caliber Data Operations Specialist to manage the end-to-end lifecycle of our outbound outreach and drive the strategic evolution of our service center
Reporting directly to the Senior Director, you will be responsible for the integrity of our data pipeline, the optimization of dialing strategies and the roadmap for an upcoming application transition
This role is ideal for a data expert who can balance tactical execution with the strategic vision required to drive revenue and operational efficiency in a high-growth environment
Analyze raw lead data to ensure high standards of accuracy and data hygiene
Formalize complex data into simplified formats for seamless dialer integration
Execute daily and weekly list uploads to ensure zero downtime for the outreach team
Apply revenue strategies to categorize lists for maximum engagement and ROI
Analyze campaign results to suggest data-driven improvements for list prioritization
Assist with capacity planning to align lead volume with agent availability and staffing levels
Oversee the end-to-end technical configuration of outbound campaigns within the dialer
Capture and document the specific nuances of current list-loading and campaign management workflows
Serve as the Subject Matter Expert when mapping data processes and logic to new platforms
Identify system gaps and advocate for enhancements cross-functionally to drive long-term efficiency

Our take

Technology presents a vast range of solutions to help improve the quality of care that individuals can access, including health tracking apps, digital medical appointments and virtual health coaching. However, these innovations have ultimately resulted in a tangle of resources and solutions which can be difficult or inconvenient to access.

Vida Health integrates a wide variety of these innovations in the healthcare industry into packages, aiming to provide improved healthcare to individuals, employers and health insurers with an organized selection of physical and mental health services. This approach is more convenient and effective than finding and signing on to individual services, and Vida has accordingly grown a large customer base including the likes of PayPal, ebay and Prudential.

With the mass of options available to improve healthcare becoming overwhelming, Vida Health has been smart to identify the need for an integrated solution. Investors agree - it has attracted significant levels of funding. Going forward the company is well poised to grow further as employers increasingly realize the importance of supporting their employees' mental and physical health needs.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-28% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 6 rounds)

Nov 2023

$28.5m

LATE VC

May 2021

$110m

SERIES D

Total funding: $216.5m

Company benefits

Flexible paid time off
Paid parental and family leave
Learning and development opportunities
Monthly wellness benefit
Vida program access
Work from home opportunities
Comprehensive health plans

Company HQ

Financial District, San Francisco, CA

Leadership

Stephanie Tilenius

(CEO & Founder)

Previously VP & GM of PayPal Merchant Services at PayPal SVP & GM - North America and Global Product at eBay and Vice President - Commerce and Payments at Google.

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