Head of Customer Success, Notable
$145-195k
Offers Equity
Office located in San Mateo, CA
Digitising doctor-patient interactions
Be an early applicant
Digitising doctor-patient interactions
201-500 employees
Be an early applicant
$145-195k
Offers Equity
Office located in San Mateo, CA
201-500 employees
Company mission
To make healthcare more accessible, affordable, efficient and compassionate.
Role
Who you are
- The ideal candidate has a proven track record in managing and growing high-performing Customer Success teams, excels in executive communication, and can navigate complex customer relationships with a strong mix of technical and commercial acumen
- 10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role
- Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare
- Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders
- Proven experience in customer success operations, including experience with Salesforce (preferred but not required)
- Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters
- Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation
What the job involves
- We’re looking for an experienced Head of Customer Success to lead our newly founded Customer Success team
- This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team’s strategic capabilities
- Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities
- Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations
- Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively
- Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements
- Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success
- Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals
- Be accountable for customer retention, with a track record of successfully managing GRR
Our take
Modern medical technology is amazing but administration has not been able to keep up, with doctors ands surgeons still bogged down in repetitive paperwork keeping them from seeing more patients. Notable exists to solve this problem with intelligent automation, relieving doctors of up to 70 minutes per day of administrative tasks and eliminating input errors or missed patient requirements.
While other software companies such as UiPath are trying to reduce repetitive workloads through automation, Notable stands out due to its focus on the needs of medical practictioners in particular, and because of its solution's ease of integration into existing systems thanks to its focus on APIs. This has grown it a customer base of thousands of medical care sites, with 100% positive reviews for its product.
Notable has raised large amounts of funding which it has invested in scaling its operations, mainly in healthcare and the US. But it is also investigating additional uses for its technology, moving into adjacent market sectors and preparing for overseas expansion, releasing an AI assistant for patient engagement and staff workflows in 2023. As skilled administrative staff becomes harder to come by but the need for medical care only increases, the demand for Notable's product is set to grow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES B
Sep 2018
$13.5m
SERIES A
Total funding: $119.2m
Company benefits
- Dental and vision cover
- Equity in company
- 401K
- Work from home opportunities
- Health insurance
Company values
- Redefine what's possible
- Obsess over outcomes
- Celebrate the journey
- Iterate with zeal
- Excel with humility
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Adam Ting
(CPO)Adam is a Stanford graduate who prior to Notable, worked as Head of Design at Blend.
Justin White
(CTO)Justin has a PhD in physics from Stanford. Prior to Notable, Justin was the VP of Engineering at Blend.
Pranay Kapadia
(CEO)Prior to Notable, Pranay worked for Microsoft and Intuit. They were also the VP Product Management at Blend.
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