Technical Implementation Specialist, Northbeam
$140-165k
+ Equity
Marketing intelligence platform
Job no longer available
Marketing intelligence platform
21-100 employees
Job no longer available
$140-165k
+ Equity
21-100 employees
Company mission
The new standard for eCommerce intelligence.
Role
Who you are
- Proven experience in a customer-facing implementation, onboarding, or technical solutions role within a SaaS environment where tracking and data accuracy are central to the product
- Strong domain knowledge in MarTech, AdTech, e-commerce, or related ecosystems, especially where website tracking and attribution concepts are part of the implementation process
- Hands-on familiarity with both client-side and server-side tracking, including concepts such as pixels, scripts, APIs, cookies, UTMs, and event validation
- Strong troubleshooting instincts and a naturally investigative mindset, with the ability to diagnose issues, test assumptions, and work toward practical solutions independently
- Excellent communication skills and the ability to work effectively with customers, balancing technical depth with empathy, clarity, and professionalism
- High attention to detail, strong organization, and a consistent approach to checking work thoroughly to protect implementation quality
- Comfort operating in a role that requires both technical confidence and polished customer interaction, without relying on rigid playbooks for every scenario
- Experience supporting implementations that involve website tracking setup, server-side data flows, and QA for technical customer environments
- Ability to inspect websites and troubleshoot issues using tools such as the browser dev console, source code inspection, and other practical debugging methods
- Understanding of how data is stitched across systems using identifiers and tracking inputs, including familiarity with concepts like order IDs, revenue data, customer data, and UTMs
- Experience managing multiple onboarding projects at once while maintaining strong follow-through, clear prioritization, and accurate status tracking
- Confidence working through ambiguity and resolving nonstandard implementation problems where the root cause is not immediately obvious
- Strong written and verbal communication skills for documenting implementation progress, explaining requirements, and guiding customers through technical next steps
- Familiarity with project management and CRM tools is helpful, and comfort using AI tools to improve workflow efficiency is a plus
- Availability to work effectively with distributed customers and teams; Central or East Coast alignment is preferred, though strong candidates in other locations will also be considered
What the job involves
- As a Technical Implementation Specialist at Northbeam, you will own the customer onboarding and implementation journey for a technically complex marketing and advertising measurement platform built on accurate tracking and attribution
- This is a highly cross-functional, customer-facing role for someone who can combine hands-on technical troubleshooting with clear, confident communication
- You will guide customers through front-end website tracking, back-end data integrations, and ads tracking setup, helping ensure their data is implemented correctly and ready for use
- Success in this role requires strong attention to detail, curiosity, and the ability to investigate issues methodically in environments where every customer setup may be slightly different
- You will play a critical role in helping customers get live with healthy, validated data while contributing to a high-quality onboarding experience that supports long-term customer success
- Own and manage customer implementations from post-sale onboarding through data validation, helping customers navigate setup across front-end tracking, back-end integrations, and ads tracking
- Guide customers through technical implementation steps without directly modifying their systems, providing clear instructions and support throughout the process
- Troubleshoot implementation issues such as missing page views, javascript placement problems, data mismatches, and integration gaps by investigating websites, code, tracking behavior, and incoming data
- Validate that customer setups are complete and data quality meets expectations before handing accounts off for ongoing account management
- Partner with internal teams to maintain visibility into onboarding progress, implementation risks, and blockers that could impact time to go live
- Manage a queue of active implementations simultaneously, keeping work organized and customers informed as projects move through different stages
- Translate complex technical concepts into understandable guidance for customers with varying levels of technical knowledge, ensuring a smooth and confident onboarding experience
Application process
- The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time
Our take
Traditionally in-person stores used a plethora of consultants, accountants and agencies to seek improvements that would boost their bottom line. Now, in the age of internet-enabled commerce, data richness and a totally new customer acquisition landscape has made those services irrelevant.
Instead, startups like Northbeam have emerged to fulfil those roles for the modern age. In particular, Northbeam provides services for eCommerce intelligence. That means applying machine learning and first-party data to drive more efficient and scalable marketing strategies.
Its recent integration with MNTN highlights how that role is evolving even further, bringing channels like connected TV into a single, trusted measurement framework. By replacing fragmented reporting and intuition with clear, data-backed insights, Northbeam is positioning itself as essential infrastructure for modern eCommerce decision-making.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2022
$15m
SERIES A
Total funding: $15m
Company HQ
SoMa, San Francisco, CA
Leadership
Austin Harrison
(CEO)Previously helped build the first audience panel for NetRatings which went public in 1999 and Nielsen acquired the last 40% in 2007 for $327M.
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