Associate Technical Solutions Engineer, Sensat

• If you're a recent graduate who's itching to do real technical work, this role was built for you
• Technical Proficiency: Solid, hands-on experience with SQL and scripting languages such as Python and Go, for automation and ETL pipelines
• A Degree: (or equivalent practical experience) in a STEM subject such as Computer Science, Engineering, Mathematics, Physics, Geospatial Science, or a related technical discipline
• A "Detective" Mindset: You enjoy pulling a thread until you understand what's actually going on, and you have a knack for finding the simple explanation inside a complex problem. You write it up clearly when you do
• Communication that bridges teams: You can talk to an engineer about a bug and explain the same issue to a non-technical user without missing a beat
• Ownership & Proactivity: You don't wait to be told what to improve. You spot it, flag it, and often fix it

Desirable

• As an Associate Technical Solutions Engineer, you'll be the bridge between our users, product, and engineering. That means solving genuine technical problems, getting hands-on with customer data, and making our support and professional services function smarter over time. It's a broad remit, and that's the point
• You'll be stretched, in the best way, across platform support, data wrangling, scripting, and process improvement, all on a platform that's doing something genuinely interesting in the built environment space
• We're not looking for someone who just wants to clear a queue. We want someone who asks why the queue exists and does something about it. Someone who brings new thinking, not just diligence
• Own the Queues: Manage the incoming support queue (Intercom/Email) and the Professional Services Jira board; prioritising, triaging, and resolving tickets within SLA
• Investigate & Resolve: Dig into technical issues, writing SQL queries or python scripts and combing through logs to understand what's going wrong and why. Fix what you can; when something needs deeper engineering attention, hand it over cleanly with thorough investigation notes and replication steps
• Execute Technical Tasks: Handle a broad range of professional services requests, including:
• Generating data products (e.g., Digital Landscape™, GIS Contextual Layers)
• Configuring customer environments, including CDE syncs, SSO setup, and scripting bulk actions to automate repetitive configuration tasks
• Performing geospatial data engineering tasks, such as fixing data CRS, cropping raster and vector files, cleaning data, applying georeferencing; using scripts and database tooling
• Find the "Why": Analyse ticket trends to surface patterns, bottlenecks, and recurring pain points, then bring those findings to the table
• Deliver Insights: Maintain dashboards tracking support and PS metrics, and share what you're seeing with the wider team
• Build Automation: When you spot something repetitive, automate it. Data fixes, reports, configuration tasks; if it happens twice, it shouldn't have to happen manually a third time
• Scale Knowledge: Write troubleshooting guides and reusable code snippets that make life easier for everyone, including future you
• You'll sit within our technical division, working closely with Product, engineering, and research. You'll also work closely with our Customer Partnerships team so you'll be connected to both the people building the Sensat platform and the people helping customers get the most from it
• We genuinely care about the people in this team, and that shows up in how we work. You won't be thrown in and left to sink, but you will be trusted to take real ownership early, and supported when you need it
• Within six months, we'd expect you to be independently executing the full range of professional services tasks, contributing insights that shape what we build and how we support customers, and shipping your first meaningful automation
• This role is designed to grow with you and we mean that. The most natural path is going technically deeper, towards a mid or senior Technical Support Engineer or a Forward Deployed Engineer role as our platform evolves
• If you discover you'd rather be building the product than supporting it, there's a genuine route into platform engineering. And if the customer relationship side turns out to be your thing, Customer Partnerships is a natural home. We won't box you in; where you go will depend on where your strengths and interests take you