Senior Customer Success Manager, Supermetrics
DACH, German Speaking
+Equity
Data integration platform
Open for applications
Data integration platform
201-500 employees
Open for applications
+Equity
201-500 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- 5+ years of relevant experience in customer success or similar customer-centric positions
- SaaS, Agency, or Martech experience
- Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done
- Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed
- Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers
- Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
- Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers
- German language skills are a must, Portuguese is a plus
What the job involves
- We’re looking for a Senior Customer Success Manager to join our Customer Success team in Dublin!
- Manage a diverse client portfolio based in the DACH-Market
- Help our customers achieve their desired outcomes and solve their challenges
- Ownership and responsibility to maintain and grow your portfolio of 50+ customers from the DACH region
- Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
- Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
- Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
- Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Brothers, L’Oréal, owing to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics success is product-led and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2020
$41.5m
SERIES B
Nov 2017
$3.7m
SERIES A
Total funding: $45.1m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company values
- Think like a customer - We put ourselves in the customer’s shoes to understand their perspective. We anticipate their needs, exceed their expectations, and create customers for life
- Play for the team - We work as one team, across all departments, embracing and supporting our colleagues and customers. As team players, we help each other and win together
- Innovate boldly - Forward-looking and action-oriented, we identify opportunities and step up to seize them. We're bold to experiment and nimble to change to a better course, always seeking smarter ways of doing things and sharing learnings
- Build trust - We’re committed to being worthy of the trust placed in us by our customers, colleagues, and partners. Every interaction we have can either increase or decrease trust, and we’re here to continually increase trust
- Pursue excellence - Our ambition is to be the leader in our industry and build a platform that is a must-have for marketers. We keep raising the bar for ourselves and putting in the work to reach new heights
Company HQ
Kluuvi, Helsinki, Uusimaa
Articles
Leadership
Mikael Thuneberg
(Co-CEO)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
Salary benchmarks
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