Customer Service Executive, Workhuman
Night Shift, English Speaker
3 days a week in office (Park West, Dublin)
Cloud-based, human capital management software solutions
Be an early applicant
Cloud-based, human capital management software solutions
501-1000 employees
Be an early applicant
3 days a week in office (Park West, Dublin)
501-1000 employees
Company mission
To make work more human for every person and business on the planet through employee recognition.
Role
Who you are
- You have a strong focus on customer experience and the urgency in which it should be delivered
- You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease
- You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career
- You have customer relationship-building skills
- You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
What the job involves
- We are looking for an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities
- As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email
- This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience
- 5 consecutive nights starting 23:00 - 07:30 starting 23:00 on a Tuesday and finishing 07:30 on a Sunday
- You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time
- Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman
Our take
Companies are increasingly recognising the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.
Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organisation’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customise reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorise users to access centralised reports, eliminating the need for complex spreadsheets.
For 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape its culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2004
$9.3m
SERIES B
Jan 2003
$5.4m
SERIES A
Total funding: $15m
Company values
- Innovation = Imagination + Determination: Rebounding with courage and creating new ways for us to be successful
- Respect for Teamwork: Working collaboratively to meet shared objectives
- Respect for Customers: Consciously creating moments that matter in a systemic and scalable way
- Respect for Urgency: Taking on new opportunities with excitement, urgency and enthusiasm.
- Respect for Quality: Making good and timely decisions that keep us moving forward.
- Respect for All: Recognizing the value that different perspectives and cultures bring to our organization
Company HQ
Framingham, MA
Articles
Leadership
Eric Mosley
(CEO)Co-founder and CEO, leading the company since 1999.
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