Technical Success Manager, CircleCI
EMEA
Continuous integration and deployment services
Job no longer available
Continuous integration and deployment services
201-500 employees
Job no longer available
201-500 employees
Company mission
To manage change so software teams can innovate faster, empowering technology-driven organizations to do their best work – and making engineering teams more productive and innovative.
Role
Who you are
- This role is a perfect role for someone with technical expertise who loves applying their critical thinking skills to help customers solve problems, accelerate customer value, and contribute finding new ways to drive CircleCI adoption through scalable efforts!
- This person has strong technical proficiency, loves talking to customers, and has a solid commercial foundation
- You can tie business problems to technical solutions and understand technology value propositions
- High technical proficiency
- 2-3 years B2B sales or sales development, customer success, or account management experience in a customer-facing role
- Excellent written and verbal communication and presentation skills
- Technical mentality and passion for learning about software development, cloud environments, and interacting with developers
- Growth mindset, intellectually curious and bold with innovative ideas to encourage customer dedication and adoption
- Experience with tools such as Zendesk, Salesforce, Catalyst, and Mode. Savvy in navigating multiple systems and data analysis
- Record of meeting and exceeding revenue growth and retention targets
- Emotional intelligence and passion for problem-solving
- Git and GitHub knowledge required
- Previous experience in CI/CD or DevOps tools is a major plus
What the job involves
- We are looking for an outstanding Technical Success Manager, to join the Customer Success Team who will lead the success and long-term growth of our most valued customers
- They'll collectively be responsible for a diverse book of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of your customers’ unique business challenges and ensuring their investment in our products is providing relevant business impact for them
- Own a collectively assigned book of accounts with a focus on onboarding and implementation, driving product adoption, accelerating engagement and usage of CircleCI, and ensuring retention
- Identify and mitigate churn risk within these customer segments through data analysis
- Work closely with customer marketing on programs to increase retention and drive growth
- Work with annual customer to best understand CircleCI and their contract
- Educate customers on new and existing features, strategizing on how to optimize their use of the product in order to receive maximum value
- Present product insights and best practices to customers on Zoom calls
- Identify both business and technical use cases and partner with the customer to build a mutual success plan to help accomplish those objectives
- Understand the technical and business challenges of our customers and advise them on how to best use the CircleCI solution and/or where they can improve how they use the platform
- Provide customer feedback to the product team to ensure the customer's voice is present in product planning
Salary benchmarks
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Remote-first company
- Home office stipend
- Unlimited PTO
- Generous parental leave
- Health benefits that can cover employees and dependents up to 100%
- Quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- Opportunities to learn new skills, including project-based learning and presentations from our colleagues
- Udemy for on-demand learning, and an annual stipend for personal development outside of CircleCI
Company HQ
The East Cut, San Francisco, CA
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
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