Client Services Manager, Cleerly
$118-126.5k
+ Employee stock option incentive pla
AI-powered heart disease diagnostics
Be an early applicant
AI-powered heart disease diagnostics
101-200 employees
Be an early applicant
$118-126.5k
+ Employee stock option incentive pla
101-200 employees
Company mission
Cleerly's mission is to create digital care pathways to prevent heart attacks.
Role
Who you are
- We are seeking a dedicated and experienced Manager to oversee our team of Care Coordinators and Client Services Analysts
- The ideal candidate will be responsible for managing daily operations, ensuring job performance meets company standards, and reporting on operational metrics
- This role requires a strong focus on operational efficiency and timely turnaround of ticket-based tasks
- This role is based in Denver, CO
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field
- Minimum of 5 years of experience in a supervisory or managerial role, preferably in a healthcare or client services environment
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in using ticketing systems and other relevant software
- Ability to analyze data and generate actionable insights
- Strong organizational and problem-solving abilities
- Commitment to providing exceptional client service
- Strategic thinking and problem-solving skills
- Servant leadership approach
- Ability to manage multiple lanes simultaneously
- Detail-oriented with a focus on quality and client satisfaction
- Experience presenting to executive audiences
What the job involves
- Supervise and support a team of Care Coordinators and Client Services Analysts
- Manage daily operations to ensure efficient workflow and high-quality service delivery
- Monitor and evaluate job performance, providing feedback and coaching as needed
- Work with leadership to develop and implement strategies to improve operational efficiency and meet performance targets
- Oversee the ticketing system to ensure timely resolution of client issues and incoming requests
- Act as a player/coach, working alongside the team to resolve incoming requests as needed
- Work with leadership to prepare and present regular reports on operational metrics and team performance; weekly, monthly and quarterly
- Collaborate with other departments to streamline processes and enhance service delivery
- Handle escalated client issues and ensure satisfactory resolution
- Conduct regular team meetings (e.g. Daily Huddle) and training sessions to keep staff informed and motivated
- Ensure compliance with company policies and industry regulations
Our take
For all the advancements made in modern medicine, it’s remarkable that cardiovascular diseases still cause around 18 million deaths every year. The WHO estimates that these diseases account for, or contribute to, around 30% of deaths each year.
Traditional heart disease evaluation methods, such as a coronary angiogram, can be invasive - a catheter is threaded through the arm or leg to reach the heart, where it injects dye into its arteries so X-ray images can capture how blood flows through the vessels.
Though serious complications from the procedure are rare, they potentially include injury to the artery, an allergic reaction or kidney damage from the dye, as well as heart attack or stroke. This is a problem that Cleerly is trying to solve by measuring this plaque through AI-powered imaging which analyzes non-invasive coronary CT scans.
The company was founded by the respected cardiologist and radiologist James Min in 2017 and spent its early years developing and refining its tech. However, it recently secured major financial backing, which coincides with CTA imaging’s growing status as a priority measure for patients with suspected heart problems. This is set to propel Cleerly into a period of rapid growth as it looks to keep refining its software to attract and keep new customers in the healthcare industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2024
$106m
SERIES C
Jul 2022
$223m
SERIES C
Total funding: $417.8m
Company benefits
- PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
- GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities
- OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan
- BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents
Company values
- We strive to earn trust
- We value and seek out differences
- We obsess over client success
- Our curiosity sparks change
Company HQ
Financial District, New York, NY
Articles
Leadership
Dr. James Min
(CEO)Former Professor of Radiology and Medicine in Cardiology at Weill Cornell Medical College and the New York-Presbyterian Hospital. Former Director of the Dalio Institute of Cardiovascular Imaging.
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