HR Manager, Level AI
AI & natural language understanding (NLU) for call centers
Posted today
AI & natural language understanding (NLU) for call centers
101-200 employees
Posted today
101-200 employees
Company mission
To blend human and machine intelligence to transform customer experiences.
Role
Who you are
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or HR certification preferred)
- 5+ years of progressive HR experience, including at least 2 years in a managerial role
- Strong understanding of HR best practices and employment law
- Excellent interpersonal, communication, and problem-solving skills
- Experience with HRIS and data-driven decision-making
- Ability to handle sensitive and confidential matters with discretion
Desirable
- Experience in Tech
- PHR/SPHR or SHRM-CP/SHRM-SCP certification
- Experience scaling HR practices in a fast-growing organization
What the job involves
- We are looking for a dynamic and experienced HR Manager to oversee all aspects of human resources practices and processes
- The ideal candidate will serve as a strategic partner to leadership and a trusted resource for employees, fostering a high-performance and inclusive culture
- HR Strategy & Planning
- Develop and implement HR strategies aligned with the overall business strategy
- Partner with leadership to align workforce planning and talent management goals
- Employee Relations & Engagement
- Serve as a point of contact for employee concerns, resolving conflicts and managing disciplinary processes
- Foster a culture of feedback, transparency, and continuous improvement
- Implement employee engagement and recognition programs
- Performance Management
- Oversee the performance review cycle, including goal-setting, feedback, and development planning
- Support managers in addressing performance concerns and coaching employees
- Compliance & Policy Management
- Ensure compliance with local, state, and federal labor laws
- Maintain and update HR policies, employee handbook, and internal documentation
- Compensation & Benefits
- Administer compensation plans and benefit programs
- Benchmark salary and benefits to stay competitive in the market
- Learning & Development
- Identify training needs and coordinate learning and development programs
- Support career development and internal mobility
- HR Operations & Systems
- Manage HR systems (HRIS), personnel files, and data reporting
- Track HR metrics and generate reports for leadership
Our take
Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.
Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.
Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
Company benefits
- Equity
- Unlimited paid vacation
- Remote work options
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Ashish Nagar
(CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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