Solutions Engineer, Aircall
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
- You live in the nexus between business, sales, and technology
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
- You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go-to-person for technical questions as playing a role as an AE or Strategic CSM in a tech company
- German & English native. French is a plus
What the job involves
- We are looking for an outstanding Solutions Engineer to join the Revenue team in an amazing tech startup located in Berlin!
- You are going to be our #2 Solutions Engineer in DACH, and you will be able to impact our team and our customers starting from day one
- The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives
- Working closely with all the local sales directors, Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle
- You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concepts (POC) to showcase Aircall and its capabilities
- Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team
- You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool
- Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities
- A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients
- Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise
- Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations
- Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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