Solutions Engineer, Aircall
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
- You live in the nexus between business, sales, and technology
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
- You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go-to-person for technical questions as playing a role as an AE or Strategic CSM in a tech company
- German & English native. French is a plus
What the job involves
- We are looking for an outstanding Solutions Engineer to join the Revenue team in an amazing tech startup located in Berlin!
- You are going to be our #2 Solutions Engineer in DACH, and you will be able to impact our team and our customers starting from day one
- The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives
- Working closely with all the local sales directors, Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle
- You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concepts (POC) to showcase Aircall and its capabilities
- Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team
- You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool
- Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities
- A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients
- Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise
- Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations
- Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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