IT Helpdesk Support Technician, Homebase
$46-63.5k
+ Stock Options
More information about location
4 days a week in office
Employee scheduling software for small businesses
Job no longer available
Employee scheduling software for small businesses
1001+ employees
Job no longer available
$46-63.5k
+ Stock Options
More information about location
4 days a week in office
1001+ employees
Company mission
To make local business teams unstoppable.
Role
Who you are
- If you love customer service, problem-solving, and working at the intersection of tech and people, we want to hear from you
- Technical diploma or university degree required
- CompTIA A+ or other relevant certification is a plus
- Entry-level candidates with a strong technical foundation and passion for IT are encouraged to apply
- Familiarity with Windows OS, macOS, and mobile device support
- Basic networking knowledge (IP, routers, switches) is a plus
- Experience setting up meeting room equipment preferred
- Excellent communication and troubleshooting skills
- Strong organizational skills and ability to multitask
- Customer-first mindset with a professional, positive attitude
What the job involves
- We’re looking for an IT Helpdesk Level 1 Support Technician who’s passionate about solving real-time technical problems and delivering an excellent internal support experience
- You’ll focus on providing first-line technical support to our employees, managing hardware and software issues, and maintaining IT systems
- This is a unique opportunity to make sure every Homie stays connected and productive
- You’ll collaborate with the broader IT and Operations teams to keep things running smoothly
- Respond to and resolve Level 1 IT tickets: password resets, access granting, software installs, network, and hardware troubleshooting
- Serve as the first point of contact for technical inquiries: deliver excellent service and clear communication
- Manage support tickets: track issues through resolution and escalate when needed
- Support software and hardware: help with installations, updates, and meeting room equipment
- Troubleshoot basic connectivity issues: Wi-Fi, VPN, and internet
- Keep our internal knowledge base updated for repeatable solutions
- Support user access setup: account creation, permissions, and credentials
- Track IT equipment inventory: laptops, monitors, peripherals, and more
Application process
- Meet the Talent Acquisition team, Mavel W
- Meet the Hiring Manager, Ron S
- Participate in a Technical Interview, Joseph P
- Meet with Engineering Leadership, Steven M
- Background Check + Offer Stage
- Welcome to the team, Homie 🎉
Our take
Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.
The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.
Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$60m
SERIES D
Nov 2021
$30m
GROWTH EQUITY VC
Total funding: $189m
Company benefits
- Stock Options
- Paid parental leave
- Generous paid time off options
- Offsites, customer days & social events
- Work from Anywhere Month
- Medical, dental, and vision insurance
- 401(k) matching program
- Pre-tax commuter benefits
- Snacks + lunch on us at hub offices
- MasterClass at Work for ongoing learning
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John Waldmann
(Founder & CEO)BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.
Salary benchmarks
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