IT Regional Operations Lead, monday.com
$118.6-153.8k
+ Bonus + ESPP
3+ days a week in office
A global software company transforming how businesses run
Be an early applicant
A global software company transforming how businesses run
1001+ employees
Be an early applicant
$118.6-153.8k
+ Bonus + ESPP
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 3+ years in IT operations or IT support, with experience owning a region or site
- Strong operational mindset - you notice when something is off before anyone tells you
- Experience managing ticket queues and SLAs across a distributed team
- Comfortable managing remote or unstaffed sites
- Strong communication skills - you can work with engineers, vendors, and leadership alike
- Someone who takes ownership, flags problems early, and doesn't need to be chased
- Experience with A/V and event support is an advantage
- Okta, MDM, or endpoint management experience is an advantage
What the job involves
- We're looking for an IT Regional Operations Lead to own the day-to-day health of our AMER IT Services operation
- This isn't a people management role - it's an operational ownership role
- You'll be the person who makes sure the US region runs smoothly, the ticket queue is healthy, sites are covered, and nothing falls through the cracks
- Monitor and maintain the health of the US ticket queue - ensuring SLAs are met, high-priority tickets get attention, and nothing sits unassigned or unresolved
- Own day-to-day IT operations across the NY site: onboarding/offboarding, events, AV, and facilities coordination
- Manage and support remote US sites without on-site IT presence - ensuring coverage and service continuity
- Be the operational point of contact for site-level needs: vendors, equipment, escalations
- Identify gaps in processes, coverage, and workflows - and drive improvements
- Partner with global IT leadership to align on regional priorities and standards
- Lead multimedia and event support across the US region
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Niall Weekes, Account Manager (Enterprise AM)
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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