IT Services Team Lead, monday.com
$118.6-153.8k
+ Bonus + ESPP
3+ days a week in office
A global software company transforming how businesses run
Posted today
A global software company transforming how businesses run
1001+ employees
Posted today
$118.6-153.8k
+ Bonus + ESPP
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 2+ years leading an IT Services team or managing people in a technical environment
- 5+ years in IT support or operations (macOS, Google Workspace, ticketing systems)
- Strong communication skills — you're comfortable talking to execs and engineers alike
- Someone who takes ownership, flags problems early, and doesn't need to be chased
- Experience managing or supporting remote or unstaffed sites is an advantage
- Experience with A/V and event support is an advantage
- Okta, MDM, or endpoint management experience is an advantage
- We care a lot more about how you lead people and handle ambiguity than whether you know a specific tool. If you've built a team, grown junior people, and kept operations running under pressure — we want to talk
What the job involves
- We're looking for an IT Services Team Lead to join our AMER IT Services team
- This role is about people leadership first — you'll manage a small team, drive their growth, and ensure the site runs at a high standard day-to-day
- Lead and develop the AMER IT Services team — own 1:1s, performance, growth, and retention
- Manage day-to-day IT operations across the NY site: ticket queue, SLAs, onboarding/offboarding, events, and AV
- Manage and support remote sites without on-site IT presence — ensuring coverage and service continuity from a distance
- Be the point of contact for site-level IT needs — vendors, facilities coordination, escalations
- Partner with global IT leadership to align on priorities, standards, and cross-regional projects
- Identify gaps and drive improvements in processes, coverage, and team structure
- Own the site budget and report on spend and initiatives
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Niall Weekes, Account Manager (Enterprise AM)
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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