Senior Director of Global Compensation, Twilio

$218-322k

Salary listed is applicable for candidates based in Colorado, Washington DC, New York, Washington State, California including the San Francisco Bay area and may vary for other locations

Expert level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$218-322k

Salary listed is applicable for candidates based in Colorado, Washington DC, New York, Washington State, California including the San Francisco Bay area and may vary for other locations

Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Bachelor’s degree or equivalent experience required with a minimum of 12+ years of compensation experience; 7+ years in a management role
Experience with equity in a public-traded company required
Expert compensation analytics background required; strong experience with Workday as an HRIS preferred
Experience leading programs and strong change management experience
Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention
Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization
An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills
A laser-focus on quality of deliverable for the end-user
Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook

What the job involves

This position is needed to be a key contributor for our emerging growth globally
The person in this role will drive compensation programs, policies and practices and structures that enable the business and further our commitment to pay equity
This role will report to the VP of Global Total Rewards & Mobility and will partner with the broader people team as well as external, cross-functional partners in a leadership capacity
The Compensation Team is central to Twilio's international growth
We work closely with the Board of Directors, Executive Team, Talent Acquisition, HRBPs, managers and employees to ensure we are building and delivering what the business needs to achieve financial and talent goals
We lead all aspects of compensation which includes, salary, stock, executive, acquisitive growth, annual reviews, market trends, compliance, enablement and bolstering the employee value proposition for Twilio
Own and drive corporate compensation programs such as compensation cycle reviews, promotion cycles, pay equity review, etc
Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind
Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization
Guide and manage the work of employees, consultants and vendors related to compensation with strong leadership and empathy skills. Optimize resources (people and money) to meet highest priority items, and manage resources as if they were your own
Be a trusted partner to stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs; understand their operational issues and opportunities to create automated solutions to scale
Design and deliver compensation structures and methodologies that will scale for long term durability and global expansion

Application process

Applications for this role are intended to be accepted until 11/7/24 but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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