Interim Director Communications, PagerDuty

• The ideal candidate is a seasoned, versatile communications leader with a "playbook-optional" mindset who thrives in fast-paced, SaaS environments and has a passion for building executive trust and driving operational excellence
• 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications
• 5+ years of experience managing PR agencies and leading high-performing internal teams
• Proven experience in executive coaching and ghostwriting for C-suite leaders
• Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives
• Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience
• We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application

Desirable

• PagerDuty is seeking an Interim Director of Communications to join our diverse, customer-focused team!
• As Interim Director of Communications, you will report to the Chief Communications Officer and lead a team of three internal professionals along with five global agencies
• You will be part of the Global Communications team, responsible for protecting and promoting the PagerDuty brand both externally to the market and internally to our global workforce of Dutonians
• You will oversee PR/Media Relations, Social Media, and Internal Communications, ensuring our storytelling remains cohesive across all channels
• This is an exciting opportunity to step into a dual-impact leadership role during a high-growth period, serving as a high-level strategist navigating our platform narrative for the media while keeping our employees informed and inspired
• Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates
• Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud
• Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment
• Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media
• Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty’s innovation
• Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success