Head of People Experience, Policy Expert
2+ days a week in office
Digital home & car insurance provider
Be an early applicant
Digital home & car insurance provider
201-500 employees
Be an early applicant
2+ days a week in office
201-500 employees
Company mission
Policy Expert's mission is to be the most successful insurance provider that people want to stay with for life. This will be achieved by creating proprietary technology that allows us to offer honest, transparent and easy to understand products.
Role
Who you are
- You will be adept at translating business strategy into relatable end-user stories and be skilled in supporting them to feel a part of something bigger
- You will show Empathy, sensitivity, and a deep understanding of people, working with credibility and a high impact across the business
- University degree in human resources, CIPD or a Level 5 Associate Diploma in People Management or a Level 7 Advanced Diploma in Strategic People Management
- Knowledge on building competitive compensation packages
- Strong background in business, understanding how to operationalise and measure people's success within the business
- Well-developed analytical capability with the ability to present insights concisely and simply with maximum impact
- A strong track record of improving engagement and retention within a similar industry and the ability to create a unique employer brand aligned to the culture, mission, and values
- Good experience working with data and data analytics techniques
- Innovative: Seeks out ways over, around, or through barriers to success
- Collaborative: Enjoys working one-on-one, in small groups, and in public speaking. Fluent, sharp-witted, command of language. Keeps people informed
- Supportive:Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling way. Focuses on the customer, rather than the product being sold
- Dynamic: Determines opportunities and threats through a comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged
What the job involves
- As Head of People Experience you will be responsible for implementing the people strategy within our London office, ensuring they are aligned with the company vision and business goals
- You will take ownership of the full People Experience journey including, onboarding, talent management, DE&I and culture & wellbeing
- You will be leading and driving our colleague engagement and retention, enabling business growth through the management, implementation, and delivery of innovative strategies to maximise colleague engagement and shape an inclusive and supportive work culture
- Work to create an environment that fosters collaboration, innovation, and support
- Own and champion our wellbeing strategy and foster a culture of inclusion and engagement where all colleagues feel valued and can achieve their maximum potential
- Contribute to succession planning by pinpointing critical roles and high-potential colleagues
- Develop plans for utilising people experience teams in pursuit of business goals
- Inspiring and leading the People Experience team
- Provide support to the Learning & Development team to drive capability and performance through the learning initiative and programs
- Leading the People Experience team in delivering a best-in-class employee experience
- Support and lead on cross-functional people-related projects specifically focusing on our key strategic initiatives
- Effective management of HR systems, technology, and data analytics to support the business needs and people decisions within the business
- Support with the development and delivery of people experience policies that comply with legal requirements and reflect the company's mission and values. These policies cover a wide range of areas such as employee conduct, diversity and inclusion, workplace safety, and benefits
- Support with colleague surveys
- Ensure policies are clearly communicated and consistently enforced across the business
- Partner with senior management to address day-to-day people-related operational issues such as employee relations, compensation reviews, escalated benefits issues, performance management and training
- Implement and manage compliance efforts with all the employment laws and regulations relating to all aspects of the colleague's life cycle
- Act as an employee champion and change agent by anticipating people-related needs and delivering value-added services for the benefit of the employees
- Stay abreast of changes in labour laws and regulations
- Maintain an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology, and culture
- Investigate claims of misconduct and escalate to the legal team as required
- Maintaining current knowledge of industry trends and employment legislation to ensure regulatory compliance. Identifies trends that could impact the organisation objectives
- Driving the change management of the organisation
- Develop and manage annual budgets for the department
Application process
- We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful
Salary benchmarks
Our take
Policy Expert is a trusted insurance provider, serving more than 1 million home and car insurance customers across the UK since its launch in 2011. Policy Expert was the first insurer to be designed for aggregator sites, allowing it to capitalise on the growth of price comparison sites like Compare the Market and GoCompare.
It is a part of QMetric Group, which set out to redesign what an insurer should be, even before 'InsurTech' was a word. It has streamlined how people buy insurance by building its own tech and owning the process end to end. With a strong belief that competition and transparency are key to the future of any market, QMetric launched Policy Expert to meet the changing consumer trends over the past decade.
Since its founding, it has recorded significant year-on-year growth to become one of the UK’s ten biggest home insurance providers while diversifying its proposition by entering the motor market in 2019. Having been built on a disruptive and ground-breaking platform, this established company is well positioned to continue building a customer base within the UK whilst keeping up with consumer trends.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
24% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues have high attention to detail and explain their decisions and viewpoints very well. It's inspiring to work with teammates with high..."
Company benefits
- 🤒 Private medical cover with Aviva
- 🚅 Travel season ticket loan
- 🎉 Access to selected London O2 events and use of a Private Lounge
- 🏖️ 25 days holiday (excl. bank holidays)
- 🏠 50/50 hybrid working - we trust you to do your best work whether it's in the office or at home
- 💻 One off work from home equipment fund
- 💅🏻 Each year you are with us you can get an extra wellness day!
- 🥳 Social events through the year - monthly themed in office events celebrating festive holidays!
- 🦷 Private dental cover with Bupa
Company HQ
City of London, London, UK
Articles
Leadership
Adam Powell
(Co-founder & COO)COO at Policy Expert since 2010, prior to which he was the Head of New Markets at Simply Business.
People progressing
Paul started with us as a Business Analyst back in 2019 and has been fundamental in our growth and now Policy Experts Head of Delivery.
Ezgi joined us back in 2019 in the Business Analysis team. She has excelled in her work and really contributed to building out the function. In 2023 she was promoted to Head of Business Analysis.
Diversity, Equity & Inclusion at Policy Expert
- We’re committed to creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged. We respect and value people's differences. In fact, we welcome it, as this brings a wider range of ideas, opinions and experience.
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