IT Operations Engineer, Sophos
$74-124k
+ Bonus eligibility
More information about location
Cybersecurity-as-a-Service
Be an early applicant
Cybersecurity-as-a-Service
1001+ employees
Be an early applicant
$74-124k
+ Bonus eligibility
More information about location
1001+ employees
Company mission
To develop powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size.
Role
Who you are
- Required Experience
- Minimum of 5 years in IT support/engineering with executive‑level, VIP, or white glove support experience
- Strong foundation in modern IT practices, technologies, policies, and procedures
- Strong hands‑on experience building Power Automate flows and automation logic
- Ability to map processes, identify automation opportunities, and deliver end‑to‑end workflow automation
- Skilled in eliminating repetitive tasks, improving efficiency, and integrating Power Automate with M365 services
- Experience maintaining automation standards, documentation, and governance
- Experience mentoring engineers and supporting leadership initiatives
- ITIL v4 Foundation preferred; comfortable partnering with senior stakeholders
- Awareness of enterprise AV systems and conferencing technologies
- Proficient troubleshooting across Windows/macOS using diagnostic tools
- Skilled with laptops, desktops, printers, mobile devices, and peripherals
- Expert support for Microsoft 365, email platforms, Zoom, and enterprise productivity tools
- Solid understanding of VPN, LAN/WAN, Wi‑Fi, and basic server/connectivity troubleshooting
- Familiar with Intune, JAMF, Entra ID (Azure AD), and Windows Server AD
- Knowledge of antivirus, encryption, authentication policies, and malware prevention
- Understanding of cloud and SaaS concepts; capable of troubleshooting cloud‑integrated environments
- Strong diagnostic capability and data‑driven decision‑making across IT domains
- Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply
What the job involves
- Our IT teams support more than 5,000 end users within the business who rely on our technology and processes to enable them to be effective
- We are the first point of contact to support, guide, and solve their IT incidents and requests, and you will be supporting our evolution to deliver a best-in-class service, exceeding our end user expectations globally
- As an IT Operations Engineer III, you will play a pivotal role in the development and mentoring of interns and IC1/IC2 engineers, while serving as the primary point of technical escalation for the IT Service organization
- You will own processes, lead projects, define standards, and drive innovation across IT services with a measurable impact on departmental operations and outcomes
- This role combines hands-on technical expertise, Ownership, project management, and the ability to guide the strategic direction of IT services
- Primary Responsibilities:
- Executive & VIP Support - Provide proactive white‑glove support for Executives/VIPs, including live call assistance, education, event support, and anticipatory issue prevention
- Automation & Operational Efficiency - Lead automation initiatives using Power Automate and similar tools; identify repetitive tasks and maintain the automation roadmap
- Technical Ownership & Escalation - Act as the escalation point for IC1/IC2 engineers, mentor junior staff, and resolve complex technical issues
- Training & Development - Own the upskilling roadmap for IC1/IC2 engineers and deliver structured technical training. Coordinate and deliver global training sessions across two time‑zone‑aligned sessions with SMEs
- Additional Responsibilities:
- Major Incident, Problem & Service Management - Lead/support major incidents, root‑cause analysis, structured Problem Management, ITSM process ownership, SLA/OLA reporting, and policy/governance compliance
- Innovation & Continuous Improvement - Improve CSAT, FTR, Resolution Times, and IQRs; drive modernization and innovation; participate in research time; promote creative problem‑solving; maintain high‑touch VIP service
Our take
Due to the fast-evolving nature of cybercrime, companies can struggle to keep their security up-to-date and resilient. Sophos provides managed cybersecurity services to identify and resolve cyberthreats within all sizes of organisations, combining cutting edge cybersecurity tech with expert support teams.
Leveraging AI and machine learning, Sophos' system automates the detection and blocking of over 99% of threats, meaning its analysts only have to hunt down and stop the most sophisticated attackers. As well as its Managed Detection and Response (MDR) product - which, serving over 15,000 customers, is the most-used on the market - the company also delivers Incident Response Services for those experiencing an active threat.
Sophos is not a new player in the cybersecurity space, but has demonstrated its dedication to innovation with continued product launches, updates, and acquisitions such as that of BAE spinout SOC.OS that have kept its tech at the front of the market. Alongside many of its peers, the effects of the economic climate have caused Sophos to cut staff as it focusses on achieving “the optimal balance of growth and profitability", but this recent hiccup does not take away from its position as a market leader continuously leading adaption in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2020
$2.8m
SEED
Total funding: $2.8m
Company benefits
- Remote-first working model & hybrid options
- We encourage teams to get together in person periodically to help facilitate teamwork
- Flexible start and end times for many roles
- Leadership development program
- Access to LinkedIn Learning
- Global internal coaching program (Coach Match)
- Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
- Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
- Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
- Free annual subscription to the Calm app
- Paid parental leave, caregiver leave & bereavement/compassion leave available
- We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
- Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
- Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
- Health care benefits available worldwide
Company HQ
Abingdon, UK
Leadership
Joe Sophos
(CEO)Previously Sophos's CTo. Joe is also a member of Forgepoint Capital's Cybersecurity Advisory Council, a Venture Partner at Allegis Capital and a Board Member at Venafi.
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