Customer Success & Growth Lead, Volteras

• 4+ years in a customer-facing SaaS role (Customer Success, Account Management, or Solutions Engineering)
• You’ve worked at a SaaS or API-driven company, ideally in mobility or energy before
• You can confidently explain APIs, integrations, and data flows to both developers and business teams
• Exceptionally responsive — quick to reply, follow up, and close the loop with customers
• You’re commercially minded — you look for ways to grow accounts and expand relationships
• You thrive in a fast-moving startup, wearing multiple hats and helping build structure as we scale
• Demonstrated ability to manage accounts post-sale — onboarding, troubleshooting, renewals, and expansion
• Strong technical literacy — able to communicate with customer developers and internal engineers
• Familiarity with Slack, CRM systems (HubSpot), and ticket or workflow tools

Desirable

• You’ll be the day-to-day voice of Volteras for our customers — ensuring they get value from our platform, stay connected, and grow with us. This is a hands-on, high-impact role where you’ll combine fast customer support with long-term growth strategy
• You will:
• Own all account growth and work directly with the Head of Sales and CEO
• Act as the primary contact for assigned accounts — responding quickly via Slack, email, or call
• Manage technical onboarding and ensure customers are live and integrated successfully
• Troubleshoot issues with support from our engineers and document common solutions
• Monitor usage and health to identify upsell or expansion opportunities
• Partner with Sales to grow accounts — from additional vehicles and data sources to new products
• Gather feedback and insights from customers to influence our roadmap
• Build scalable playbooks and best practices for customer communication and growth

• Short screening form (~3 minutes)
• Intro call (~30 minutes)
• Scenario or practical challenge (~2 hours)
• Final interview (~1 hour)