Technical Support Engineer, Tenable
Cybersecurity & exposure management
Be an early applicant
Cybersecurity & exposure management
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- Bachelor’s degree in IT or Computer Science (or equivalent experience)
- At least 5+ years of hands-on proven experience in field engineering or technical support : Support/Professional Services/Technical Account Manager
- Excellent Verbal Communication Skills in English
- Access to High Quality Broadband - Hybrid position
- 2+ Years Customer Support with a hi-tech company
- A passion for making customers successful
- Experience working with Enterprise customers around the world
- Excellent verbal and written communication skills in English
- Excellent customer-oriented individual
- Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
- Strong desire to learn new skills at an accelerated pace
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Strong knowledge/experience in :
- Linux and Windows Server Administration and Configuration
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP
- Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
- Experience with SQL and database administration
- Log File Analysis Experience
- Working Knowledge of:
- Firewalls
- CVE's and Security Bulletins
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
Desirable
- Patch deployment and system configuration
- Log analysis using Splunk or another SIEM product
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Basic programming knowledge
- Scripting in Bash, Python, Powershell, etc
- OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)
- Certificates and CAs
- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required
What the job involves
- The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments
- Our TSEs possess excellent knowledge of security assessment, vulnerability management, OT cybersecurity and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position.
- The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc (formerly Security Center), Tenable.ot, Log Correlation Engine, Container Security, and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis
- Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
- Analyse and clarify customer technical inquiries
- Analysing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channelled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Work/Life Balance: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Financial Savings and Security: Retirement plans, employee stock purchase plans (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company values
- One Tenable: We work together and we win together. We are all part of one Tenable team — employees, customers, partners and other stakeholders
- Deliver Results: We set high goals, take bold risks, measure honestly and deliver results that exceed expectations
- What We Do Matters: The work we do makes a difference in this world
- We Care: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
Company HQ
Town Center, Columbia, MD
Articles
Leadership
Jack Huffard
(Co-Founder)Former COO and President of Tenable, they now serve as a Board Member. They are also a Board Member of Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chairman of the Board of Directors at Strivacity.
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