Senior User Researcher, Beam
£50-75k
Reinventing welfare services with Tech & AI
Job no longer available
Reinventing welfare services with Tech & AI
101-200 employees
Job no longer available
£50-75k
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- Humble, empathetic, hungry to make an impact
- Excited about the possibilities of tech and AI to bring change
- Proficient in research tools with exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
- A strong critical thinker and problem-solver, with a focus on delivering actionable insights
- 5+ years of experience in user research, preferably in a technology or product-driven environment
- Proficiency in research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology or a related field is preferred
- Strong numerical skills and a good level of proficiency with Excel or Google Sheets
- Deep knowledge of both qualitative and quantitative research methodologies, with a strong portfolio showcasing previous research projects and their impact on product development
- Exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
- Proven experience working in cross-functional teams, with the ability to influence and advocate for user-centered design decisions
- Strong critical thinking and problem-solving skills, with a focus on delivering actionable insights
What the job involves
- We’re looking for a Senior User Researcher to join our Product team and help us deliver our company mission: to give everyone access to human-centred welfare services
- Working closely with cross-functional teams, including Product Managers, Designers and Engineers to deliver actionable insights that drive the development of user-centric product
- Responsible for leading and conducting user research with varied stakeholders from government commissioners and referrers to refugees and homeless people that informs product strategy and design decisions
- Planning, designing, and executing comprehensive user research studies, including but not limited to, interviews, usability testing, surveys, ethnographic studies, and A/B testing
- Building user-centered practices across teams and products
- Developing and maintaining a user research strategy that aligns with business goals. Identify research opportunities that will have the most significant impact on product outcomes
- Analyzing qualitative and quantitative data to uncover user needs, pain points, and behaviors. Synthesize findings into actionable insights and recommendations for product development
Application process
- Recruiter screen
- Timed user research task
- 1-1s interviews, including with Beam’s Founder and CEO, a Product Manager and Senior Product Designer
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was even named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
AI has the potential to be a game changer for social workers and in a recent pilot, Beam's AI tool, Magic Notes, reduced the time spend on administrative tasks by over 60% and cut assessment write-ups from four hours to just 90 minutes. As councils explore next steps, Beam's technology is already redefining how frontline workers deliver care, so they can spend more time on what matters most.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
61% female employees
61% employee growth in 12 months
Glassdoor (3.9)
Company
Company benefits
- Share options: Be a Beam owner with EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 4% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company values
- Mission first: We drive the mission for those we serve with heart, grit and zero ego
- Aim high and deliver: We deliver outsized impact through setting and executing against ambitious targets
- Raise the pace: We move with urgency and accelerate others, without compromising excellence
- Get better together: Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(Co-Founder & CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4M customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(Co-Founder & COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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