Enterprise Operations Manager, Mastercard
More information about location
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- 10–12+ years of experience in Cloud Operations / SRE / Enterprise Production Support
- 3–5+ years in a leadership or managerial role
- Strong experience in AWS ,Azure and/or PCF cloud environments
- Deep understanding of Kubernetes, container orchestration, and distributed systems
- Experience managing 24x7 support models
- Strong background in incident management and production governance
- Experience implementing SLO/SLI frameworks
- Proficiency in CI/CD tools (Jenkins, GitHub Actions, Azure DevOps, etc.)
- Strong automation skills (Python, Bash, Terraform, Ansible)
- Professional Certifications (Minimum 2)
- AWS Solutions Architect (Associate/Professional)
- Azure Architect / DevOps Engineer
- AWS/Azure Sysops
- AWS/Azure NW
- Certified Kubernetes Administrator (CKA)
- ITIL (preferred)
- Operational Excellence
- Reliability Engineering Mindset
- Crisis Leadership
- Automation-First Thinking
- Data-Driven Decision Making
- Strong Communication & Executive Reporting
What the job involves
- We are seeking a highly driven and technically strong Manager – Site Reliability Engineering (SRE) / Enterprise Operations to lead mission-critical cloud and platform operations across multi-cloud and hybrid environments
- This role will drive reliability engineering practices, operational excellence, observability maturity, incident governance, and 24x7 enterprise support models
- The ideal candidate combines deep technical expertise with operational leadership and has experience managing globally distributed teams supporting production workloads at scale
- Lead SRE practices aligned with SRE principles (SLIs, SLOs, error budgets)
- Own platform availability, performance, resiliency, and capacity management
- Drive proactive reliability improvements through automation and root cause elimination
- Establish and monitor service health KPIs across cloud and on-prem platforms
- Manage 24x7 Enterprise Operations (L1/L2/L3) support model across global regions
- Lead Major Incident Management (MIM) and ensure rapid restoration of services
- Govern incident, problem, and change management processes
- Conduct blameless RCAs and ensure preventive actions are implemented
- Oversee operations across AWS, Azure, PCF and Kubernetes-based platforms
- Ensure strong governance of CI/CD pipelines, production deployments, and release controls
- Implement standardized monitoring, alerting, and observability frameworks
- Drive infrastructure-as-code, configuration management, and automation initiatives
- Establish enterprise-wide monitoring standards using tools such as Splunk, Dynatrace, Prometheus, Grafana, etc
- Drive alert rationalization to reduce noise and improve signal quality
- Implement single-pane-of-glass visibility across multi-cloud environments
- Partner with Security teams to ensure operational compliance
- Support vulnerability management, patch governance, and cloud security posture monitoring
- Ensure audit readiness for production platforms
- Identify repetitive operational tasks and drive automation-first mindset
- Improve MTTR, change failure rate, and deployment frequency
- Drive operational maturity through SOP standardization and runbook automation
- Lead and mentor SRE and Enterprise Ops engineers
- Drive skill uplift (certifications, cross-training, DevOps capabilities)
- Collaborate with Engineering, Security, and Product teams
- Provide executive-level reporting on reliability and operational risk
- This role supports mission-critical enterprise platforms operating 24x7
Application process
- End Date: October 10, 2026
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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