Application Support Specialist, Intapp
3-5 days a week in office
Bringng the power of Applied AI to firm professionals
Be an early applicant
Bringng the power of Applied AI to firm professionals
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To help professionals turn knowledge, relationships, and operational insights into value.
Role
Who you are
- Degree in a relevant field, like Computer Science, IT, Software Engineering, or documented work experience in a technical support field
- 18 months to 3 years commercial experience, ideally in a client facing application support role
- Strong Excel skills
- Strong communication skills and a client focused approach
- Excellent problem-solving skills and the ability to work with limited supervision
- Experience with SaaS (cloud based) software
- Deep knowledge of Windows OS and Microsoft Office Suite
- Knowledge of help desk ticketing and workflows
- Ability to read and analyze application error logs
- Sharp troubleshooting and analytical abilities
- Understanding of functional programming concepts
- Dedication and commitment to resolve client issues
Desirable
- Microsoft, .NET, SQL or similar certification
- Basic scripting and programming experience
- Expert understanding of .NET Platform
- Strong understanding of data structures and algorithms
- Experience in C# and Entity Framework
- VBA programming experience (other languages acceptable)
- Ability to interact with a wide range of customers and technical issues
- Experience working in a dev environment, i.e. Visual Studio 2015/2017, SQL Server 2016, TFS, Entity Framework, Aspose or React/Redux
- Experience working in the private equity or investment banking sector is a strong plus
What the job involves
- We have over 1400 staff and offices across The US, UK, Europe and Singapore and are now looking for a Product Support Analyst to join our Client Support team to support our multi-award winning Dealcloud product, used by over 1700 financial service firms and investment banks
- This position will handle internal requests for our cloud-based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues
- In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the Intapp and Dealcloud platforms
- Responsible for triaging and resolving support tickets that flow into the help desk queue
- Assist employees with questions regarding new client site provisioning, changes and feature enablement
- Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features
- Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team
- Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester
- Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution
- Provide clear and concise verbal and written communications with end-users
- Provide feedback to the Support Manager to help develop efficient methods for handling commonly recurring issues
- May assist in new product release testing and UI feedback sessions with the Product team
- May work on some product support tickets as needed to investigate, triage and resolve tickets that flow through the queue
Salary benchmarks
Our take
The professional and financial services industries face a lot of challenges, and Intapp helps firms bring everything together in one cloud-based platform, connecting people, processes, and data so they can make better decisions, work more efficiently, and reduce risk. Its software is built specifically for firms like law, accounting, consulting, private capital, and investment banking, so they can manage everything from deals and clients onboarding to compliance and billing.
Intapp has grown its platform through a number of acquisitions, which have added new tools for collaboration, billing, and deal management, It's also focused on Ai-powered features, helping firms use their data smarter and automate routine tasks. And partnerships with companies like Microsoft Azure and other data providers strengthen the platform even further, making is easier for firms to connect systems and get insights.
Founded in 2000, Intapp went public in 2021 and now serves more than 2,6000 firms worldwide. Its cloud business is growing steadily, and more of its tools now include AI and automation to make work faster and simpler. With its continued focus ons amrt, industry-specific solutions, the company is well positioned to stay a leader in helping professional and financial firms run more efficiently in a fast-changing world.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Time away: In addition to generous paid time off, we recognize most major regional holidays.
- Flexibility: Intapp provides a highly flexible work environment to help employees successfully juggle work, wellness, and personal obligations.
- Wellness: Wellness is about being healthy and balanced in all areas of your life. We provide medical benefits for you and your family that offer quality, flexibility, and value.
- Saving and investing: We offer a variety of savings and investment programs to help you plan for the future and reach your financial goals.
- Family: We strive to be a great place to work for those with families. Benefits like paid parental leave, including adoptive leave, make it easier to take time off to welcome your new addition.
- Growth: We offer a variety of trainings and opportunities to help you increase your knowledge, build new skills, and take charge of your career.
Company HQ
Ventura, Palo Alto, CA
Leadership
Thad Jampol
(Co-Founder & CPO)Prior to co-founding Intapp in 2000, Thad received a BS in Computer Science from the University of California, Los Angeles.
David Morton
(CFO & Executive VP)David joined Intapp in 2023 as an Executive VP and CFO. Prior to this, he was an Executive VP and CFO at DigiCert and Anaplan. He also spent a brief stint at Tesla as a Chief Accounting Officer.
Don Coleman
(COO)Prior to joining Intapp in 2003, Don was a Director of Business and Corporate Development at Excite@Home. Her also co-founded the Stanford Student Enterprises and served as the CEO for 1 year.
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