Customer Success Manager, Cognisys
£38.3-45k
+ Uncapped commission & Eligibility to participate in our EMI share scheme after 18 months of continuous service (subject to company discretion).
Cyber security, pen testing & compliance experts
Be an early applicant
Cyber security, pen testing & compliance experts
21-100 employees
Be an early applicant
£38.3-45k
+ Uncapped commission & Eligibility to participate in our EMI share scheme after 18 months of continuous service (subject to company discretion).
21-100 employees
Company mission
To help protect businesses from cyber attackers.
Role
Who you are
- We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business-facing role. While we look after existing business, that background helps ensure you're confident guiding commercial conversations and spotting where we can add real value
- This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction
- Proactive & Solutions-Focused – Respond to client needs and shifting priorities with reliability, initiative, and a practical, solution-oriented approach
- Contract & Communication Management – Maintain accuracy and attention to detail in contracts, renewals, and client communications
- Clear Communication Skills – Convey complex information clearly and effectively, both verbally and in writing, to clients and internal stakeholders
- If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills
What the job involves
- Cognisys is growing rapidly, and we’re looking for a dedicated Customer Success Manager to join our Customer Success team during this exciting period of innovation and expansion
- Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve
- As a Customer Success Manager, you will work closely with our existing clients to:
- Support renewals
- Identify growth opportunities
- Maintain trusted, long-term partnerships
- This position offers an excellent opportunity to refine your client management, sales and cybersecurity skills, all while being part of a high-performing and supportive team, at the same time, contributing to Cognisys’ ongoing success
- Client Relationship & Stakeholder Management – Build and maintain trusted relationships across your portfolio, acting as the primary day-to-day contact and engaging key stakeholders to understand evolving business needs
- Account Planning & Growth – Contribute to account strategies, align solutions with client objectives, and identify opportunities for upsell and cross-sell to drive expansion
- Commercial Ownership & Renewals – Manage contract renewals and extensions end-to-end, ensuring retention and maximising revenue
- Delivery Service Oversight – Partner with internal consultants and project managers to ensure consistent, high-quality delivery, tracking progress, and proactively managing risks or issues
- CRM & Pipeline Management – Maintain accurate CRM records, track client interactions and opportunities, and provide visibility of account activity and pipeline
- Client Engagement & Experience – Ensure a positive client experience through regular engagement, proactive communication, and insight-driven recommendations
- Account Growth & Opportunity Management – Drive retention and growth within existing accounts, identifying upsell and cross-sell opportunities, and managing opportunities from discovery through to proposal and close in collaboration with internal teams
- Cross-Functional Collaboration – Work closely with Project Management and Technical Consultant teams to ensure smooth delivery and a consistently positive client experience
Application process
- Contact: Dom Fletcher
Our take
Many businesses are struggling to keep up with rising cyber threats, complicated regulations and the constant risk of data breaches. For organisations without in-house specialists, staying secure can become overwhelming. So, Cognisys has stepped in to make this manageable. They're a UK-based cybersecurity and compliance company helping organisations spot vulnerabilities early and build stronger digital defences.
Cognisys delivers this through services like penetration testing, continuous vulnerability management, and support for certifications such as ISO 27001. By simplifying security and offering ongoing guidance, they give businesses confidence that their systems are protected and up to standard. Resulting in fewer risks, fewer headaches, and more room for companies to get on with the work that matters to them.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Leeds Dock, Leeds, UK
Leadership
Steve Spence
(CEO)Steve previously founded Pure Technology Group and Servatech.
Arjun P.
(CTO)Arjun is the founder of Edge Secure. Previously, he was a Technical Director at Defendza, a Check Team Leader at NCC Group, and a Senior Security Analyst at Tech Mahindra.
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