Technical Writer, League
CA$81-91.9k
+ Bonus Program + Employee Stock Option Program
Consumer experience platform for healthcare
Open for applications
Consumer experience platform for healthcare
501-1000 employees
Open for applications
CA$81-91.9k
+ Bonus Program + Employee Stock Option Program
501-1000 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- You have strong technical writing skills with the ability to clearly explain complex concepts
- You’ve been working as a Technical Writer for cloud and/or platform products for at least five (5) years
- You’re familiar with content authoring tools such as Confluence
- You’re comfortable working within Integrated Development Environment (IDE)
- You have hands-on experience creating architecture diagrams, infographics, and screenshot markups
- You have experience with JIRA and project management tools
- You have a demonstrated ability to build effective relationships with Engineers and Product Managers
- We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you
What the job involves
- We're seeking a skilled Technical Writer to join our documentation team and help create clear, comprehensive documentation that helps our customers and internal teams understand and use our platform products and services
- This role involves working closely with engineering teams, product managers, and other stakeholders to produce high-quality, easy-to-understand technical content
- Write and maintain release notes for product updates and SDK versions
- Create and update API documentation in collaboration with engineering teams
- Produce implementation guides and technical documentation for developers
- Create announcements and communications for product releases
- QA content for accuracy and completeness before publication
- Provide inputs to the content architecture to align with our customers' information needs
- Collaborate with cross-functional teams including releases, engineering, and product teams
- Develop best practices, processes, and templates to help our product and engineering teams develop high-quality technical documentation
- Use AI tools such as Cursor, ChatGPT and Gemini to help draft content, understand code, and create process efficiencies
- Work with modern documentation platforms and version control systems
- Create visual content including screenshots and multimedia assets
- Partner closely with engineering teams and managers to improve documentation quality
- Work with the releases team to coordinate documentation with product launches
- Participate in cross-team meetings and product demonstrations
- Provide and incorporate feedback on documentation processes and content
- Desired Outcomes
- Create comprehensive, easily searchable content (including tutorials, code examples, and API references) that serves as the primary source of truth for the League platform
- Accelerate 'Time to First Integration' for 3rd party developers and System Integrators by creating friction-free onboarding guides and self-service references
- Drive a measurable reduction in support tickets and engineering inquiries by proactively addressing common implementation friction points in the documentation
- Embed deeply with Product and Engineering teams to capture feature details upstream, ensuring documentation is released in lock-step with code deployments
- Maintain a workflow that ensures documentation is version-controlled, automated, and scales alongside our platform's rapid release cycle
Application process
- Submit Your Application: You’ll receive a confirmation email right away
- Intro sessions: Learn more about our culture, get alignment on your compensation expectation prior to committing to next steps
- Take-home assessment
- Meet the Engineering Team: Dive into technical discussions and learn how you can make an impact at League
- Final Steps: Meet our cross-functional team and the hiring managers and share experiences on collaboration
- Offer and onboarding!
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalised on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment, which will support the scaling of its platform-as-a-service offering. With more than 63 million contracted users, it is securing its position as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company HQ
Entertainment District, Toronto, ON
Leadership
Michael Serbinis
(Founder & CEO)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at League